Email confirmation

Hi Clint,

Are you talking about the email that gets sent to the user after they register? If so, you need to make sure that what you have entered for the value of the “Email Field Name” setting in the “Emails” tab matches exactly the name of your email address field as it shows in the “Fields” tab.

Yes that is what I am talking about and both are labeled “Email” but it still doesnt work.

Do any other emails send (e.g. email to admin on sign up, forgot password, etc.)?

You may need to look into using a plugin like WP Mail SMTP to use an external server to send your automatic emails. In our experience, we’ve noticed that automatically-generated emails coming from WordPress are often flagged as spam and, as such, don’t get to their intended recipient. Because of this, we recommend using a plugin like WP Mail SMTP, which allows you to set it up so that these automatic emails are sent using an external SMTP server. Once you download and configure the plugin with the details/credentials of your email server, it has a “send test email” option. Once that works, you can try again to see if you now get the email notifications.

Yes, all other emails send just fine. Since the other emails work, do you still recommend using WP MAIL?

Hi Clint,

Yes, please try with WP Mail SMTP. Because of the way we have to set it up, different automatic emails in the plugin may come from different addresses. So, it’s possible that only one email wouldn’t work. That being said, when it’s just one that isn’t working, it’s usually a misconfigured setting. So, if it doesn’t work with WP Mail SMTP configured, could you please post screenshots of the settings you have in the “Basic” area of the “Options” tab, in the “Fields” tab, and in the “Emails” tab. If you’d prefer to send the screenshots direct, you can send them to [email protected]. If you do this, make sure to reference this thread.

Thank you

• This reply was modified 8 years, 1 month ago by etoilewebdesign.

I am also having problems with the confirmation email. I do get the email but it is blank. Where do I go to fix this?

If you go to the “Emails” tab in the plugin admin, there you can edit the content of the various automatic emails.