Instagram resources not showing up on Mobile-Friendly Test

Hey Sharen,

Any possiblity we could take a look at your site? If you’d rather not share a link here, you can use our contact form:

https://smashballoon.com/instagram-feed/support/

I copied my support question and pasted into your support page. I included a link to my website.

Would someone please help me with this problem? As you can see, I responded more than three weeks ago. ??

What do you need to look at my site?

This problem is not resolved. Ignoring customers is never a good idea. I suspect you already know that. At least I hope so…

My email address is [email protected].

Hey Sharen,

I apologize for this! Something happened with our ticketing system and your ticket was misplaced. I am talking with the developer about this issue and we will get back to you on the ticket you submitted.

Hi Sharen,

I’m really sorry about this. For some reason, WordPress didn’t send any notification of your responses on here and so we didn’t realize you’d responded! I’m very sorry about that. To make matters worse, the ticket you sent through our website was incorrectly set as “pending” by our system and so wasn’t seen by our support staff. I found the ticket and am reviewing it now. I’ll respond shortly via email.

Again, we’re really sorry about this. We certainly wouldn’t intentionally ignore your messages!

John