Help my survey stopped working with update

  • Resolved Mariah_A_C

    (@mariah_a_c)


    8 years, 6 months ago

    I had a survey up and running just fine and I think around the time I updated it it stopped working. I got an email last night from someone saying it wouldn’t validate their email.

    I tested it this morning with and without an email and I got the same error both times. I then deleted the email question thinking that might fix it in the short term, but not still getting the same error.



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  • Plugin Author Josh Pollock

    (@shelob9)

    Thanks for using Caldera Forms. This looks like a specific support request – just so you know, do not offer support for Caldera Forms via this board. You might get help from the power users on here, but the channel to get support from us directly is to open a support ticket at https://CalderaWP.com/support. Through that form, someone from our team will follow up about this issue within 1 business day.

    Please note that to use our support form, you must have an active license for any Caldera Forms add-on (https://calderawp.com/caldera-forms-add-ons/) or a support license (https://calderawp.com/support/#priority-support).

    Sorry about the hassle, and thanks for understanding that this is separate channel allows us to ensure that we are able to continue to develop great products for you.

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