Don't use it

Hello Greg,

You can find your SQL file in the last archive part of backup, if your backup process before was completed with success.

You need to stay the support request first, if you have such questions, but I didn’t see your support request neither in WordPress support forum nor in our support ticket system or in our email requests.

If for any reason you didn’t find the database dump, it doesn’t mean, that it isn’t present in your full backup. We does FULL DROPBOX BACKUP and FULL LOCAL BACKUP, that contain all files, folders and MySQL Database.

About providing of any access data:
Dropbox backup and restore works perfectly on 99% of any shared hosting’s, servers and on many free hosting providers around the World.
We do this access request, to help the remained 1% people, who can’t independently understand the reasons of problem and fix this problem.
Providing of ftp or any other access data is not obligatory – it’s written everywhere, where you see our access request.

Dropbox backup and restore Support

We want help the remained 1% people,
– who can’t independently understand the reasons of problem and fix this problem.
– For users, who want to solve problems quickly.
– On many hosting’s no logs available or accessible, but the user need help.
– On many hosting’s the server doesn’t give an appropriate answer for plugin request, but this user also need help.
– Many hosting’s or server’s configured incorrectly, but this user also need help for backup or restoring.
All these people do backup and recovery, and if it does not work, then first of all they accuse our plugin, that has not fulfilled its functionality.

Some users don’t see something or simply are mistaken in something, but sure of themselves and don’t making support requests.

Providing of ftp or any other access data is not obligatory – it’s written everywhere, where you see our access request.

Now, could you please explain, why you rate us with 1 star?

Dropbox backup and restore Support

Mate, I don’t have to explain to you anything. There is no sql dump in the last archive and I didn’t get any errors when I did the backup. I did a test backup now and yes, I got a dump of the empty database.

You get upset when people accuse your plugin of errors? Then deal with them. Why doesn’t your plugin create and save a log file of its own? That’s a basic thing in troubleshooting. How do you want to support people who migrated to a new server and have no access to old server logs? And how about that? Add information like “be sure to check there’s an sql file in the last archive because backing up with this plugin is basically a roulette”.

Dear user, if you would contact (with any way) our support, you could find by our plugin localy created log files.

Dropbox backup and restore plugin output part of the logs on plugin page, on the screen, during backup or restoring process.
The full backup/restoring logs can be found here:
/wp-content/Dropbox_backup/*.log
and here: /wp-content/Dropbox_backup/tmp/*

You get upset when people accuse your plugin of errors? Then deal with them.

It is possible, if you contact our support firstly and not writing such thigs here in review.
Sure, our support staff check not only by our plugin created logs, but also system logs, if it’s possible.
And this all fully free, not like by other backup plugins.

Not always the server gives answers to plugin requests, becous each server is configured differently.

In some cases, some users like you
– don’t see the logs,
– don’t understand “how it works”, “why it works so”,
– don’t contact support,
– don’t give access to website.
But, that’s all OK,I understand, it is our work.
You are too self-confident and draws conclusions and reviews…