Worst Customer Service in the Industry (devs should read this)

ALERT to working devs – If your working on a project and need technical support, WooCommerce has the most unhelpful support I have ever experienced.

1. They sometimes take a week to get back to you (even when purchasing expensive paid plugins)
2. They use pre-formatted answers that are basically what’s available in the support docs
3. They don’t answer any questions that are outside of the scope of the support docs even if you complain and ask them many times over. But be prepared to wait up to a week in between answers!

I’ve had long back and forths with devs trying to get very simple answers. They’ll regurgitate basic steps or give vague answers questions that are outside of the scope of their support docs. If I had to guess I would say their tech’s are looking at a knowledgebase and are not familiar with the innerworkings of the plugins. Add to this that they seem to try to cover it up by avoiding answering your specific questions.

So really the worst part about their support is that it’s just wastes your time. You think your waiting for a week to get the right answer and being diligent. To your surprise it seems they have not even read your question. They just posted an answer to something that resembles what you need. And then I pull my hair out. I would rather them not offer support at all, so I would know right off the bat that I have to find the answer myself.