Things appear to not work properly

  • While this theme has a classy look (to me,) and I greatly prefer its font and button appearances to the more minimalist look (too much white and plain fonts to my sense) that seems to dominate the WordPress themes, i had a heck of a time getting Wordsmith Anvil to work properly. This may be because of my site’s non-blogging needs and my own lack of understanding of what this theme offers. Before posting this low rating, I tried to contact the designer by e-mail (see the quoted message below, detailing the issues I was experiencing) but have heard nothing back. If this is all more from operator error than theme dysfunction, I will gladly adjust the rating. (BTW, I’ve activated another theme, which doesn’t have these problems, although I still prefer the look of WA.)

    “Thank you for this theme. Love its overall look. Unfortunately, I’m having quite a few frustrating issues. Aside from WA not being responsive (this seems paramount in this mobile age,) I ran into things like:
    – child pages don’t appear under the respective parent pages when I hover my mouse over the parent tabs. More specifically, the child pages don’t appear at all once they’re made subordinate to another page. For this site I need a hierarchical structure.
    – due to the nature of my site, I also don’t want comments appearing on posts at present, so I’ve unchecked them — but they still appear on the post with a line drawn through them???

    Before I proceed any further, I’m wondering if Anvil isn’t the best theme for my city events site – or is this operator error? It’s been years since I worked with websites (before the days of posts, I’m afraid,) and I used a WYSIWYG builder called NetObjects Fusion. WordPress has taken some getting used to, but I’m enjoying learning, love the Open Source environment and attitude, and intend to stick it out, including days of going through tutorials that have helped me tweak a lot of things. I’ve also tried to find answers on your FAQ page but not having luck with these specific issues.”

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  • Theme Author tomsskylinedesign

    (@tomsskylinedesign)

    geatchlk

    I have not checked on here for awhile … obviously. This response is more for those thinking of downloading the theme now; since you no doubt went to another theme.

    First, I have no record of ever receiving an email from you; or from anyone expressing the same issues you are reporting. However, I do use the Akismet plugin and it does filter out comments it believes to be spam. So, if there was some reason it detected your email as spam, then I would never have seen it. In mid-to-late 2012 I started responding to support emails, with a message that was consistent with the instructions on the theme’s admin page. That message stated in part:

    First of all, let me say thanks for downloading Wordsmith-Anvil. You have requested email support, which I discontinued in early 2012. I discontinued it for two reasons. First, many of the questions asked are the same and I simply do not have time to re-write the same answers over and over again. This is why I created the FAQs page, because it is a great starting point, which will answer many of the common questions. Second, it makes more sense for everyone who has downloads and uses Wordsmith-Anvil, if there is a public source of questions, answers and essentially a forum to get help regarding basic issues with the theme. That said, I cannot take the time to provide gratis help to customize the theme for each person who has downloaded the theme and desires to customize it for themselves or for their clients; especially for those who are charging someone else for the theme they acquired from me for free.

    The contact form on my site is really there for those who are looking for paid support and other services and/or options. I receive thousands of emails each week and if you are receiving this email, it may be that it is weeks after you sent an email requesting support. That is another reason for using the online options mentioned above. So, all said, if you still have questions about an error, or some other issue, please take a look at the FAQs and the Support & Feedback Forum Page, to determine if your question has already been asked. Additionally, some users have also asked questions or commented here and here. So, check out these various links and then if you still have unanswered questions, please feel free to use post your question on the Support & Feedback Forum page. I do provide basic support for questions asked there.

    As for this theme not being responsive, you are correct. I designed this theme well over two years ago. At that time, responsive themes were still on the horizon. In order to convert the theme to a responsive theme it would have required that I rewrite it from the ground up. I never did that. I thought about it. But, decided against it. There are still many great WordPress Plugins that will allow you to use a different theme for your Mobile site. These plugins usually user scripts that sniff out the user agent and switch between the mobile theme and the desktop theme, on the fly. I would recommend using a solution like this with this theme.

    RE Your comment:

    – child pages don’t appear under the respective parent pages when I hover my mouse over the parent tabs. More specifically, the child pages don’t appear at all once they’re made subordinate to another page. For this site I need a hierarchical structure.

    Most likely you did not read the FAQs, which explain how to setup menus. The top navigation menu is hierarchical by design. The side menu is not. However, someone has asked this question on the theme’s forum & support page; and I provided a response on how to make it hierarchical.

    RE Your comment:

    – due to the nature of my site, I also don’t want comments appearing on posts at present, so I’ve unchecked them — but they still appear on the post with a line drawn through them???

    Questions about removing comments from the templates was asked and responded to on the links posted above. I don’t want to keep adding the links into this reply, to keep it from appearing to be spammy. At any rate, this can be resolved by reading the related threads.

    Additionally, links with lines through them was no doubt an issue you experienced viewing the website using the Google Chrome Browser. External links display that link. There is a workaround for that. However, it is a browser-specific issue.

    For future users who experience issues, please read through the various resources for the theme and if your question has not already been asked, feel free to ask it on the Support & Forum Page. The link can be found above.

    Tom

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