WooCommerce + Square Extension

Array
(
[0] => stdClass Object
(
[category] => INVALID_REQUEST_ERROR
[code] => INVALID_VALUE
[detail] => Provided value for buyer_email_address is invalid.
[field] => buyer_email_address
)

)
Order status changed from Pending Payment to Failed.

### WordPress Environment ###

Home URL: https://www.
Site URL: https://www.
WC Version: 2.6.4
Log Directory Writable: ?
WP Version: 4.6
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US

### Server Environment ###

Server Info: Apache/2.4.23
PHP Version: 5.6.23
PHP Post Max Size: 1 GB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.36.0
OpenSSL/1.0.1e

SUHOSIN Installed: –
MySQL Version: ? 5.5.49 - We recommend a minimum MySQL version of 5.6. See: WordPress Requirements
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 2.6.4
: 
woocommerce_sessions: ?
woocommerce_api_keys: ?
woocommerce_attribute_taxonomies: ?
woocommerce_downloadable_product_permissions: ?
woocommerce_order_items: ?
woocommerce_order_itemmeta: ?
woocommerce_tax_rates: ?
woocommerce_tax_rate_locations: ?
woocommerce_shipping_zones: ?
woocommerce_shipping_zone_locations: ?
woocommerce_shipping_zone_methods: ?
woocommerce_payment_tokens: ?
woocommerce_payment_tokenmeta: ?

### Active Plugins (71) ###

SB Welcome Email Editor: by Sean Barton – 4.8
Admin Menu Editor: by Janis Elsts – 1.7.2
Autoptimize: by Frank Goossens (futtta) – 2.0.2
BJ Lazy Load: by Bj?rn Johansen – 1.0.6
Captcha by BestWebSoft: by BestWebSoft – 4.2.4
Cartpauj Register Captcha: by Cartpauj – 1.0.01
Constant Contact Widget: by SourceFound – 1.9.3
Contact Form Builder: by WebDorado – 1.0.50
Contact Form Multi by BestWebSoft: by BestWebSoft – 1.1.9
Contact Form by BestWebSoft: by BestWebSoft – 4.0.2
Coupon Creator: by Brian Jessee – 2.3.2
Disable Comments: by Samir Shah – 1.5.2
Disable Toolbar: by Michael Dance – 1.0
Ditty News Ticker: by Metaphor Creations – 2.0.17
Enable Media Replace: by M?ns Jonasson – 3.0.4
Events Manager: by Marcus Sykes – 5.6.6
Exclude Pages from Navigation: by Simon Wheatley – 1.92
Export Users to CSV: by Ulrich Sossou – 1.0.0
Facebook Auto Publish: by xyzscripts.com – 1.3.1
GZip Ninja Speed Compression: by CustomWPNinjas – 1.2.3
Import users from CSV with meta: by codection – 1.9.6
Intuitive Custom Post Order: by hijiri – 3.0.7
Juiz User Login by email: by Geoffrey Crofte – 1.0.3
MailChimp for WordPress: by ibericode – 4.0.3
MailChimp User Sync: by ibericode – 1.5
Nav Menu Roles: by Kathy Darling – 1.8.3
No CAPTCHA reCAPTCHA for WooCommerce: by Agbonghama Collins – 1.2
P3 (Plugin Performance Profiler): by GoDaddy.com – 1.5.3.9
Post Expirator: by Aaron Axelsen – 2.1.4
Print Friendly and PDF: by Print Friendly – 3.5.3
Quiz And Survey Master: by Frank Corso – 4.7.6
Recently Registered: by Mika Epstein – 3.4.3
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
Optimize Database after Deleting Revisions: by CAGE Web Design | Rolf van Gelder
Eindhoven
The Netherlands – 4.1.10

Slideshow: by StefanBoonstra – 2.3.1
Smart Countdown FX: by Alex Polonski – 1.5.2
TablePress: by Tobias B?thge – 1.7
TimeZoneCalculator: by Dr. Bernhard Riedl – 3.34
TinyMCE Advanced: by Andrew Ozz – 4.4.1
User File Manager: by Innovative Solutions – 2.3.2
User Shortcodes: by HappyPlugins – 1.0.1
Widget Shortcode: by Hassan Derakhshandeh – 0.2.7
WooCommerce Admin Bar Addition: by David Decker - DECKERWEB – 2.7.0
WooCommerce - Autocomplete Orders: by Serious Plugins – 1.1.3
WooCommerce Print Invoice & Delivery Note: by Triggvy Gunderson – 4.1.5
WooCommerce Dynamic Gallery LITE: by A3 Revolution – 2.3.0
WooCommerce Export Orders: by Dhruvin Shah – 0.1
WooCommerce Authorize.net DPM Gateway: by WooThemes – 1.6.2
WooCommerce Pay for Payment: by J?rn Lund – 1.3.8
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 1.5.36
Woocommerce Poor Guys Swiss Knife: by Uli Hake – 2.2.4
WooCommerce Product Add-ons: by Automattic – 2.7.22
WooCommerce Sequential Order Numbers: by SkyVerge – 1.7.0
WooCommerce Square: by Automattic – 1.0.7
WooCommerce: by WooThemes – 2.6.4
WooCommerce Helper: by WooCommerce – 1.7.1
WooView: by Joe Rucci – 1.2.8
Wordfence Security: by Wordfence – 6.1.15
Yoast SEO: by Team Yoast – 3.4.2
WordPress Access Areas: by J?rn Lund – 1.5.1
WP Performance Score Booster: by Dipak C. Gajjar – 1.6
WP-Print: by Lester 'GaMerZ' Chan – 2.57.2
WP Smush: by WPMU DEV – 2.4.5
WP Statistics: by Mostafa Soufi & Greg Ross – 10.3
WP Super Minify: by Dipak C. Gajjar – 1.3.2
wpMandrill: by Mandrill – 1.33
WPtouch Mobile Plugin: by BraveNewCode Inc. – 4.2.5
YITH WooCommerce Coupon Email System: by YITHEMES – 1.1.4
YITH WooCommerce Name Your Price: by YITHEMES – 1.0.5
YITH WooCommerce Points and Rewards: by YTHEMES – 1.0.5
YouTube: by EmbedPlus Team – 11.4

### Settings ###

Force SSL: ?
Currency: USD ($)
Currency Position: left_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### API ###

API Enabled: ?

### WC Pages ###

Shop Base: #335 - /?page_id=335
Cart: #336 - /?page_id=336
Checkout: #337 - /?page_id=337
My Account: #338 - /?page_id=338

### Taxonomies ###

Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

### Theme ###

Name: Small Business Pro
Version: 3.0
Author URL: https://d5creation.com/
Child Theme: ? – If you're modifying WooCommerce on a parent theme you didn't build personally
then we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ? Not Declared

### Templates ###

Overrides: –

Exact same problem. Have tried dozens of things, googling, can’t find anything. ??

Hey there,

If you haven’t already, please create a ticket at https://woocommerce.com/my-account/tickets/ for further help with the paid plugin.

@shellbeezy, I already have, awaiting response. Already tried default theme, no change. @irsc_admin – The only plugin I see that we both use other than woocommerce and square gateway is the invoices and packing slips one. I really doubt that would cause this problem.

@irsc_admin actually we have different problems, mine is missing the card nonce, yours is missing the buyer’s email. Have you changed anything email-related about your checkout form? Maybe with poor guy’s swiss knife?

Just an update from my support ticket with woocommerce – We are using the order-pay endpoint to pay invoices later and the Square extension doesn’t work there because the usual form fields don’t exist on that page. They are working on a fix. @irsc_admin I believe what I said above is still true for you, you need to check that all the fields required by square are being displayed on your checkout page.

@hxxrmonkey yes, I added some text to give my buyers instructions…

@hxxrmonkey I changed nothing from WC/Sq 1 to 1.0.7, and all of a sudden, broken.

This is definitely a WC issue.

I’ve opened a ticket already, thanks @shellbeezy

• This reply was modified 8 years, 2 months ago by IRS Compliance.

update: other transactions are working fine… this is the oddest thing…

• This reply was modified 8 years, 2 months ago by IRS Compliance.

@irsc_admin just as a quick update – my problem was due to using the customer invoice (cheque) payment system. Because the pay now form doesn’t have the customer info built into it the transactions were failing. This is why I thought perhaps you were missing fields. In any case they sent me a pre-release update that fixed my problem and said the real update is due out next week.

We are seeing the same error message at checkout. (Error: Square was unable to complete the transaction. Please try again later or use another means of payment.) I tried creating a ticket with WooCommerce but, unbelievably, their entire team is away until Sept 22.

Below is the log from our failed transactions. If anyone has any insight, we would greatly appreciate any ideas or suggestions on how to correct the issue. We are using WooCommerce Square (v.1.0.9) and WP (v.4.6.1).

ERROR LOG:
09-13-2016 @ 15:20:09 – Info: Begin processing payment for order 5353 for the amount of 58.44
09-13-2016 @ 15:20:10 – Error: Array
(
[0] => stdClass Object
(
[category] => INVALID_REQUEST_ERROR
[code] => NOT_FOUND
[detail] => Resource not found.
[field] => card_nonce
)

)

@shelleyswanson I can tell you that we were having this problem because not all the previously filled out fields in the regular checkout path were being included in the “pay later” checkout path. If this is how you are attempting to accept payment you’ll need to wait for support to help/provide a hotfix. If your checkout errors are on the normal checkout page, have you removed any checkout fields? If so, put them back.

@hxxrmonkey thanks for taking the time to offer your insight.

Our “pay by check” method seems to be working fine. The error appears when attempting to pay by credit card (using Square) on our normal checkout page. And thanks for the tip on removing checkout fields. We have not edited or removed any fields. Very perplexing.

We are open to other user suggestions. HUGE thanks in advance for your time. (Still can’t believe that WooCommerce tickets are shut down for a week….)

Okay, so my ticket was resolved prior to WC taking off for whatever.

It’s the email address the user had. Square didn’t like the particular user email account. I was told by WC to ask square why, but i didn’t waste my time.

Ask for a different email address @shelleyswanson. Try that.

@irsc_admin @shelleyswanson IRSC your error code shows a bad email, where as Shelley’s shows a bad card_nonce. Different issues.