Publicize not posting updates to any social media sites

I’m sorry to hear you’ve run into issues.

It appears that the posts aren’t properly synchronized with WordPress.com when they get published. Could you walk me though the steps your client follows to publish a new post? Do they use a third-party app or the dashboard editor? Do they publish right away or schedule their posts? Did you install any plugins that may customize the publishing experience, or the way users and roles are managed on the site?

Could you also check the site’s wp-config.php file, and let me know if WP Cron is currently disabled for that site?

Thanks!

Hi Jeremy,

Thanks for the quick response!

They use the dashboard editor to post, which is what I did. We do have Visual Composer on the site.

I didn’t schedule it – just published it directly.

I installed “User Switching” so I could see what our client was doing and if she had things hooked up right, and it appears she did. But that installation was after the install.

Nothing in wp-config related to disabling WP Cron.

I use BackupBuddy, and they have a “Server Tools” report. I go to the tab “WordPress Schedules (Cron) and see several jetpack cron related events scheduled. But there is the event “jetpack_sync_cron” that is listed. It has a warning that says “Next run time has passed. It should have run 1 min ago. Cron problem?”
– then I try to run it, and the result says “Invalid CRON job. Not found.” This is displayed at the top of the page.
– there are many other cron jobs that have run, all successfully.

We are using the free version of Comet Cache. I disabled it and did another test. No change for me.

Below are the list of plugins we’re using.

Dave
Admin Post Navigation
BackupBuddy
Black Studio TinyMCE Widget
CC Mortgage Calculator
Comet Cache
Events Manager
EWWW Image Optimizer
Facebook stream
Gravity Forms
Heartbeat Control
iThemes Security Pro
Jetpack by WordPress.com
NATIVE FLASH RADIO V3
Simple History
Tailored Login
TinyMCE Advanced
Ultimate Addons for Visual Composer
User Switching
WP Google Maps
WP Google Maps – Gold Add-on
WP Google Maps – Pro Add-on
WP-Optimize
WPBakery Visual Composer

Hi Jeremy,

This might be the problem. They are still connected in wordpress.com to the domain re360radio.com, and that needs to be deleted from wordpress.com account. Maybe that is the problem right now. Because this all started happening about 2 weeks ago when the re360radio.com domain expired. And that was purchased through wordpress.com.

Can you look into this?

Dave

Could you try to deactivate BackupBuddy, and let me know if it helps?

this all started happening about 2 weeks ago when the re360radio.com domain expired. And that was purchased through wordpress.com.

That’s most likely not related as the 2 domains aren’t linked to each other. You can, however remove that site from your WordPress.com account by following the instructions here:
https://en.support.wordpress.com/disconnect-jetpack-sites/#remove-an-old-site-that-is-no-longer-online-from-your-wordpress-com-account

Hey Jeremy,

I’ll be doing both and letting you know.

But just to be clear, on this help doc: https://en.support.wordpress.com/disconnect-jetpack-sites/#remove-active-site

It says to scroll and “Disconnect Jetpack”. But on the re360radio.com site, I scroll to the bottom and all I see is “Delete Site”.

I’m guessing that’s the same thing, but is it?

Dave

I can see how this could be a bit confusing, since you also have a WordPress.com site with the same name.

To makes things easier, I removed the site for you.

Hi Jeremy,

It appears neither has helped. I am not getting anything on a facebook page with a test post.

Any other thoughts?

Hi again Jeremy,

I don’t see that you removed the site. re360radio.com is still listed.

Dave

We are doing some things and I’ll post an update here, but I just realized we had to update Jetpack 2 weeks ago, there were security issues. That’s when this whole thing started.

It appears neither has helped. I am not getting anything on a facebook page with a test post.

Could you post a link to that post, so I can take a closer look at our logs?

I don’t see that you removed the site. re360radio.com is still listed.

I’ve removed the old Jetpack site from your account. I didn’t remove the WordPress.com site using the same name, though. If you want to delete that site, you can follow the instructions here:
https://en.support.wordpress.com/delete-site/

Hey Jeremy,

After removing the site from another wordpress.com account, I am getting the message cannot connect to wordpress.com.

I submitted a help ticket there after doing the 4 steps recommended, except for disabling all plugins, since it’s a working site and I have to arrange a time to do that.

The email address that it may go to is [moderated]. That’s my client’s and I don’t have access.

Dave

• This reply was modified 8 years, 5 months ago by Andrew Nevins.

Could you send us the information via this contact form, if you’d like our replies to go to a different email address?

Thanks!

@jeherve, Thanks for bringing this to our attention. On bbPress 2, we can only remove tags when we reply so it’ll be easier if we just have to remember to remove the ‘modlook’ tag and no others.

@dpbraun, Please don’t post your email address in public facing forums.

Looks like everything is now working!

Thanks, Jeremy!