Unable to access or login to admin console

  • Resolved craigceg

    (@craigceg)


    8 years, 4 months ago

    Let me start by saying that I am new to WordPress and have a very basic understanding of how it works, but I am a quick learner and I have lots of experience in other aspects of IT and computers.

    I have been asked to move the WordPress website from one host to another.
    The problem is that there is something broken as the admin page will not load. The error I get is:

    The lofadaptiveskiers.org page isn’t working
    lofadaptiveskiers.org is currently unable to handle this request.
    HTTP ERROR 500

    The website is currently hosted at linode.com. I selected 4.5.3 as the version from the drop down above, but linode.com seems to indicate that it is “Latest 64 bit (4.5.5-x86_64-linode69)” and that is not an option above. So I don’t know what themes, addons or plug-ins are being used. The owner of the site does not have any of the source files, but there are several Linode backups.

    I have FileZilla access to the website and error logs but I don’t know where to start.

    Can anybody help me to access the wordPress admin console?

    Thanks in advance for any help somebody may provide.

    Craig

Viewing 4 replies - 1 through 4 (of 4 total)

  • If you want to move the site and have FTP access, then you are in good shape. But you do need MySQL access too – do you have that to access and back up the database?

    Thread Starter craigceg

    (@craigceg)

    I don’t currently have MySQL access, but I am looking into it to see if that is an option on Linode.com.

    OK. if you have FTP access you can find the database details in the file wp-config as follows:

    /** The name of the database for WordPress */
define('DB_NAME', 'name_of_your_database');
/** MySQL database username */
define('DB_USER', 'your_database_loing_username');
/** MySQL database password */
define('DB_PASSWORD', 'the_database_password');
/** MySQL hostname */
define('DB_HOST', 'location_of_the_database');

    Note that location_of_the_database is NOT the MySQL access address. That would be different and the host should have that for you.

    Thread Starter craigceg

    (@craigceg)

    Thank you for your help so far. I did some reading of other posts here in the forum and decided to try renaming the “themes” and “plugins” folders as I suspected that it was one of the two that was blocking the admin page from loading. Well low and behold I am now able to login to the admin console and I will be able to move the website to another host. If I have any additional problems I will post again.
    Thanks again for your help.

Viewing 4 replies - 1 through 4 (of 4 total)
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