Lightbox effect in NextGEN Galleries

@esanchez1091 – Please provide a link to a display on your site where you are seeing this issue.

Thanks!

– Cais.

Hello, @photocrati

here is the link were i’m having issue with the lightbox not working.

https://rienespanol.com/spring-color-presenta-grandiosa-exhibicion-de-modas-y-colores/

Thanks
Erlin

@esanchez1091 – I suspect there is a conflict causing the problems you are seeing. Have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin? I am leaning towards the “minify” plugin but it is best to check all of your active plugins just the same.

If this fixes the problem then it was likely one of the deactivated plugins that was causing an issue. Now, retrace your steps activating each plugin and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating and in most cases it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

Also to note, in rare cases it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the default WordPress Twenty series themes and see if this corrects the issue as well.

If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

Thanks!

– Cais.

Hello, @photocrati

Yes I did follow your recommendation and it seem that the issue was with Minify plugin as soon I enable the plugin the issue come back. thank you once again with the help on this maybe the developer can do something troubleshooting with Minify and NextGen.

Thanks
Erlin

@esanchez1091 – Thanks for the update. Unfortunately many minify functions tend to cause NextGEN Gallery issues. If you are able to “whitelist” the NextGEN Gallery plugin folder (we do a lot of minify operations when we package the plugin for release) you may be able to carry on with using the other author’s plugin.

Thanks, again!

– Cais.

Hello, @photocrati

thanks once again on this i will try to use a different author plugin and see how i make out.

Thanks
Erlin

@esanchez1091 – Thanks for the update, again. Please let us know how things work out for you.

– Cais.