warning and fatal error with jetpack

  • Resolved nelsonmay

    (@nelsonmay)


    8 years, 7 months ago

    I can’t get onto my WP page. I can type in the absolute URL https://www.littlebookofchange.com, but am getting this error when trying to log in or go to any other pages. Am I locked out for good, or is there a problem with jetpack? I am using dreamhost. Can I go in and fix the site or so I have to do something else?

    Warning: require_once(/home/nelmay2/littlebookofchange.com/wp-content/plugins/jetpack/_inc/lib/tracks/client.php): failed to open stream: No such file or directory in /home/nelmay2/littlebookofchange.com/wp-content/plugins/jetpack/class.jetpack-tracks.php on line 6

    Fatal error: require_once(): Failed opening required ‘/home/nelmay2/littlebookofchange.com/wp-content/plugins/jetpack/_inc/lib/tracks/client.php’ (include_path=’.:/usr/local/lib/php:/usr/local/php5/lib/pear’) in /home/nelmay2/littlebookofchange.com/wp-content/plugins/jetpack/class.jetpack-tracks.php on line 6

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    Seems like some of your Jetpack files are missing.

    Access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/plugins/ and delete the entire /jetpack/ directory there.

    Then, you’ll be able to log in and properly re-install Jetpack from Plugins -> Add New in your Dashboard.

    Thread Starter nelsonmay

    (@nelsonmay)

    Thanks.

    Moderator James Huff

    (@macmanx)

    You’re welcome!

Viewing 3 replies - 1 through 3 (of 3 total)
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