Status Default

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author julien731

    (@julien731)

    Hi Mark,

    What you mean is that, if you open a ticket in the admin, even though you select the “New” status, it always reverts back to “In Progress”. Am I correct?

    Thread Starter Mark Burgess

    (@markburgess)

    That’s correct. In addition, when I view the ticket list as any other user, everything is shown as “in Progress.”

    Plugin Author julien731

    (@julien731)

    Sounds like this could be a bug. I will look into the issue and report back.

    Thread Starter Mark Burgess

    (@markburgess)

    Any news here? We’re about to start trying to use this in production and I can’t have all the tickets says “In Progress”…

    Thread Starter Mark Burgess

    (@markburgess)

    hate to be a bother, but any progress on this?

    Plugin Author julien731

    (@julien731)

    My apologies for the delay Mark. I haven’t had the time to look into this yet to be completely honest. I have an idea of where this could come from, though. I will try to run some tests next week.

Viewing 6 replies - 1 through 6 (of 6 total)
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