Black Screen

please send link to test problem.

We have the same problem.
https://ipanda.com.de/china-garten-frankfurt-2017-02-bild3/
https://ipanda.com.de/china-garten-frankfurt-2017-02-bild2/

Thanks for help

@filosmedia Please also advice what browser the Errow and OS.

I have opened the link in Chrome and Safari – on Mac OSX. And all is working fine. Lods a bit long but works.

Website loads very slow and has many aditional images on background etc that makes website very heavy to load.

Try to reduce 360 image size in Mb. this make it load faster.

Best regards

Alex

• This reply was modified 7 years, 9 months ago by tumanob.

I have the same error
Anyone can help me please?

https://www.freelancefordreams.com/visita-virtual/

Thank you so much
I’m desperate….

• This reply was modified 7 years, 8 months ago by jolamu.

@jolamu I open link and all is working fine in Chrome browser.
Please advice in what browser you have the error

well, first thank you, really i need some help

Chrome browser: black screen
FireFox browser: black screen
Internet explorer: blacl screen

But on my mobile device is working fine (safari and chrome browser)

I reduced 360 image size in Mb and cleared the cache browser…and nothing, it show black screen

?? do you have any idea please?

thank you so much

@jolamu – I have tested your page in all my available browsers on Mac OSX 10.12.2
Please advice you OS and browsers versions.
I do not see now any problems on your website. It might be on your software.
Please advice all software you use – OS – Browsers

https://www.freelancefordreams.com/wp-content/plugins/wp-vr-view/asset/index.html?image=https://www.freelancefordreams.com/wp-content/uploads/foto360-2-1.jpg&is_stereo=false

Hi again,

Browsers:
Chrome:57.0.2987.110
Firefox:52.0.1 (32bits)

OS:
Windows 7 professional
servipack 1

Computer:
Dell , latitude 3340
Intel core(TM) i5-4200 [email protected] 2.30Ghz
RAM 4GB
OS 64 bits

?????
I do not understand anything
how it can be possible? You see it well and I do not
and..How many more people could be missing it?
Wheres is the problem?…
Really I’m desperate

Thank you so much for your help

Could this help?
https://www.freelancefordreams.com/wp-content/uploads/Screenshot_2.png

‘No DPDB device match.’

‘Failed to recalculate device parameters.’

cacht the problem!
ZOOM–. When chrome is zoomed out, -100%, the iframe loads black.

But now, I do not know what is the possible solution…
Do you have any idea?

Thank you so much for your help and sorry for the disturbances

I have got the same results when I zoom out page then reload page.

I really find the problem the first time noone tell me about it.

I’ll take a look into this issue and try to solve later.

thank you for your message.

Alex

@filosmedia
Hi,
I’ve just see that you solved the problem at you r examples:
https://ipanda.com.de/china-garten-frankfurt-2017-02-bild3/
https://ipanda.com.de/china-garten-frankfurt-2017-02-bild2/

Can you tell me how you’ve fixed the problem?

Thanks
Holger