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  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi Dom,

    Please try to regenerate “sitemap.xml” file. Check off “I want to create a new sitemap file or update the existing one” checkbox on the plugin settings page and save changes. Afer that check the file. If the problem remains, please complete the following steps in order to detect the problem and find a solution:
    1) Try activating a standard WordPress theme for a while (Twenty Fourteen, Twenty Fifteen), regenerate again sitemap.xml and check if the problem remains.
    2) Try deactivating all of your plugins except Google Sitemap by BestWebSoft, regenerate again sitemap.xml and also check if the problem is still present. If it is not, activate the plugins one-by-one, meanwhile checking, after which plugin activation the problem appears again.
    3) Provide your System status. Follow the next instruction – https://docs.google.com/document/d/1Wi2X8RdRGXk9kMszQy1xItJrpN0ncXgioH935MaBKtc/edit
    4) Let us know about the results.

    Sincerely,
    BestWebSoft Support Team

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Since there is no reply from you, we consider this topic as resolved. We hope you’ve found the solution. If you have any questions, please feel free to contact us via our Help Center – https://support.bestwebsoft.com/.

Viewing 2 replies - 1 through 2 (of 2 total)
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