site has disappearewd after adding slider!!! WTF Help Guys!!!

I deleted the plugin, site still down an cannot login.

Hi @irishblake,

Are you sure that you haven’t changed anything else on your WordPress when it happened? For example installing a plugin or something like that. Please contact me directly on [email protected] and I will be able to help you.

the only plugin involved was yours.
I deleted thru cpanel, 2 hrs later site popped back up.l
I ask – WTF?

Really odd, and annoying as I have your slider on 2-3 other sites.

really, really odd. Not sure if it WAs your slider caused things, but will keep you updated.

Hi @irishblake,

You are right it seems strange, but it might be some hosting issue as you wrote that you get back your site after 2 hours. Maybe your host was down for 2 hours? Could it be the case?

no, if that was case cpanel wouldnt have being available to get into, right?

Buts – maybes check that cache clearance add on.
Other than this have to say I love the slider, have used in 3/5 sites with only great results. really odd this.

Hopefully you’ll forgive my Little Old Lady type request y’day – lol -when things disappear no one’s fully happy, y’know?

@irishblake:
no, if that was case cpanel wouldnt have being available to get into, right?
It depends, if the cpanel installed on a different server, it might be that you can log in cpanel when your site is down.

Have you tried to clear the Smart Slider cache on that site since problem? I’m curious what would happen. If that is the case, it should go down again and I could take a look.

I completely understand your last night (for you it might be afternoon or morning) panic, I hope we will be available when it happens again and we will be able to figure out the cause. Our support staff is available from 7:30am to 9:30pm in CET timezone so you can expect fast response time in this interval on our support channel: [email protected]