Username and email address not recognised

  • Today I can’t log in to my website to edit it- says my username/email and password aren’t valid on log in, and on password reset my username/email isn’t recognised.

    Please help.

Viewing 1 replies (of 1 total)

  • Hi

    If you have CPanel you can log in and select PHPMyAdmin

    Select your database and navigate to the wp_users table , change the email address of the problematic account in question.

    Then go to your wp-admin and reset your password.

    Alternatively contact your host to see if they can be of assistance and perform these steps for you.

Viewing 1 replies (of 1 total)
  • The topic ‘Username and email address not recognised’ is closed to new replies.