• I’m getting the following error when I’m trying to log into my admin page

    “This site can’t be reached

    https://www.gofitplan.com’s server DNS address could not be found.
    Search Google for gopetplan admin
    ERR_NAME_NOT_RESOLVED”

    I had a plug in trycelery recently installed and I also was reassured that all future theme upgrades would not interfere with site functionality. I can’t event get into the dashboard to trouble shoot…help!!

Viewing 15 replies - 1 through 15 (of 26 total)
  • Hey there,

    As far as I understand, you are able to access WordPress login page but can’t login, right? Follow any of the methods mentioned in this article to deactivate all plugins on your website and see if it makes things any better.

    Hope it helps.

    Thread Starter amcolter

    (@amcolter)

    I tried the FTP option in this article but still was not able to access or log into wordpress. I’m still getting the same error. I’m not sure how to find the phpMyAdmin area since I can’t log in at all…any further tips?

    Thread Starter amcolter

    (@amcolter)

    I think I may have found a options.php folder in my cpanel area…then it downloads the coded document…how do I proceed?

    Using ftp or the file manager provided by your host, rename this plugin, Really Simple SSL to Really Simple SSL-old.

    Thread Starter amcolter

    (@amcolter)

    Ok, I went in and “renamed” the file under wp-content from plug in to Really Simple SSL-old…Nothing has changed however, I still cannot access my log in admin page…

    Thread Starter amcolter

    (@amcolter)

    I’m able to access the admin page, thank you! Now I’m not sure how to reactivate all of my plug ins however…there isn’t the option to reactivate or edit the plug in as normally would be listed on the dashboard area…

    Thanks!

    Your .htaccess file should look pretty close to this,

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>
    
    # END WordPress

    The wp-content/plugins folder should have this name.

    If you renamed any plugins change them back.

    Thread Starter amcolter

    (@amcolter)

    I’m trying to rename the Reallysimple SSL-old folder back to plug ins but it’s only allowing me to change the name of the files within that folder not the larger really simple SSL folder.

    That sounds like you need to go up one level

    Thread Starter amcolter

    (@amcolter)

    Can you spell out what you mean by go up one level? I’m trying to go up to the main folder if that’s what you mean (main Really Simple SSL) folder but that is what I cannot rename even though I had success renaming it somehow earlier…I’m able to click on the main folder and select all files in it to rename but then it defaults to renaming the first sub folder under the larger main (Really Simple SSL folder)…lost at sea over here!

    I’m able to click on the main folder and select all files in it

    You need to go up one level where you see folders but no files. You should be at wp-content not wp-content/plugins

    Actually you were supposed to name really-simple-ssl to really-simple-ssl-old not the plugins folder but no problem just rename it plugins.

    I suspect you will have the same problem as before once you get wp-content/plugins back to normal. If so rename wp-content/plugins/really-simple-ssl to wp-content/plugins/really-simple-ssl-old

    Thread Starter amcolter

    (@amcolter)

    Ok, I think I renamed the really-simple thing back to Plugins in the right spot. When I go to change the name of plug ins under wp/content, I’m under the wp folder and plug in folder to right is highlighted…i get the following error “FileOp Failure on: /home2/famimbf1/public_html/wp-content/Plugins: No such file or directory”

    The folder name is wp-content/plugins not Plugins.

Viewing 15 replies - 1 through 15 (of 26 total)
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