[UPS] No rate returned for service code

Hi Snecz,
Please make sure that the requested services are available between selected origin and destination.

Yes, service is available in that location.

Hi Snecz,
Please add one product to cart and provide us following informations,

1. origin and destination address from debug response.
2. Product weight and dimensions you are getting in the debug response.

Hi, I hope thats the right info:

<?xml version=”1.0″?>
<RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Rating and Service</CustomerContext><XpciVersion>1.0</XpciVersion></TransactionReference><ResponseStatusCode>0</ResponseStatusCode><ResponseStatusDescription>Failure</ResponseStatusDescription><Error><ErrorSeverity>Hard</ErrorSeverity><ErrorCode>111100</ErrorCode><ErrorDescription>The requested service is invalid from the selected origin.</ErrorDescription></Error></Response></RatingServiceSelectionResponse>

<?xml version=”1.0″?>
<RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Rating and Service</CustomerContext><XpciVersion>1.0</XpciVersion></TransactionReference><ResponseStatusCode>1</ResponseStatusCode><ResponseStatusDescription>Success</ResponseStatusDescription></Response><RatedShipment><Service>11</Service><RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning><BillingWeight><UnitOfMeasurement>KGS</UnitOfMeasurement><Weight>1.0</Weight></BillingWeight><TransportationCharges><CurrencyCode>PLN</CurrencyCode><MonetaryValue>33.81</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>PLN</CurrencyCode><MonetaryValue>0.00</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>PLN</CurrencyCode><MonetaryValue>33.81</MonetaryValue></TotalCharges><GuaranteedDaysToDelivery/><ScheduledDeliveryTime/><RatedPackage><TransportationCharges><CurrencyCode/><MonetaryValue/></TransportationCharges><ServiceOptionsCharges><CurrencyCode/><MonetaryValue/></ServiceOptionsCharges><TotalCharges><CurrencyCode/><MonetaryValue/></TotalCharges><Weight>0.2</Weight><BillingWeight><UnitOfMeasurement><Code/></UnitOfMeasurement><Weight/></BillingWeight></RatedPackage></RatedShipment></RatingServiceSelectionResponse>

Please make sure that you are not pasting the request completely as it contains confidential informations like user id, Password, account number.

Hi Snecz,
The data you have provided doesn’t contains the information required. Please do provide us with the data we have requested. You can find it under the request in debug response.
The informations i need,

1. origin and destination address from debug response under request.
2. Product weight and dimensions you are getting in the debug response under request.

You mean UPS RESPONSE ?

Hi Snecz,
The information I want, will be from UPS Request.

1. You can find origin and destination details under ShipTo and ShipFrom.
2. Product dimension and weight under Dimensions and PackageWeight.

Please Make Sure that you do not provide the complete request.

Ok.
<ShipFrom>
<Address>
<AddressLine></AddressLine>
<PostalCode>93428</PostalCode>
<CountryCode>PL</CountryCode>
</Address>
</ShipFrom>

<ShipTo>
<Address>
<StateProvinceCode></StateProvinceCode>
<PostalCode>00415</PostalCode>
<CountryCode>PL</CountryCode>
</Address>
</ShipTo>

<Dimensions>
<UnitOfMeasurement>
CM
</UnitOfMeasurement>
<Length>15.00</Length>
<Width>15.00</Width>
<Height>15.00</Height>
</Dimensions>
<PackageWeight>
<UnitOfMeasurement>
KGS
</UnitOfMeasurement>
<Weight>0.2</Weight>
</PackageWeight>

Hi Snecz,
I have checked with your provided details in UPS Rate Calculator. I am not getting those services at all, which you were asking for. The reason could be, those services you were asking is not available for your origin and destination.
I recommend you to contact UPS regarding available services between your origin and destination.

Country is Poland. I’ve tried with UPS calculator and it was ok.

Hi Snecz,
Please share me the screenshot of the UPS calculator where you are getting these services.

Hi, here is the screenshot:
https://pasteboard.co/Tms0Zz6.png

Hi Snecz,
From the response you have provided, following are the services you are not getting,

1. Code : 08, Service Name: UPS ExpeditedSM
2. Code : 84, Service Name: UPS Today Intercity

Please check in the UPS calculator image, you are not getting these services at all.
I recommend you to contact UPS regarding available services between your origin and destination.

So it’s working but not these two services?

Hi Snecz,
Yes. It is working except these 2 services.