Backup to Dropbox not completing

Hi,

Please can you provide a link to your log file for the problematic backup? (You can download it from the “Existing Backups” tab of your UpdraftPlus settings page).

It’ll be too long to paste into the forum here, but you can download it to your computer, and share it with Dropbox, or paste it in pastebin.com, or any similar service, and post the link here.

Best wishes,
David

Hi David,

Thanks… here’s the link to the most recent log file…

https://www.dropbox.com/s/lggz0gtrmy471zt/log.e7d54386f44b-2.txt?dl=0

Also, any idea who I should reach out to re: cron errors (on this same site)?

Cheers!

Hi,

From the log, it seems that the attempt to upload the backup to Dropbox is being time-out or crashes.

Could you contact your hosts and ask them to investigate their PHP error logs? These logs should contain more information about what is causing the upload to fail

Hello,

GoDaddy told me the “hosting group” would look further into the issue. Have not heard back from them. The GoDaddy rep did suggest I increase the WP memory limit using this video https://www.youtube.com/watch?v=DABuQZBPitc

Would this even be a help?

I also tried another backup plugin, that failed as well. I did notice while I was in the file manager (GoDaddy) that there was a folder that included two Dropbox backup files — the ones that should most likely be in my Dropbox account, not on the GoDaddy shared server. This is what the “team” is supposed checking out.

Also, when I ran the other backup plugin, it listed two errors, one ending with /webformmailer.php — and the the other with /html/stats/log — both came with “not following” statement.

It’s all so strange — everything was working perfectly. I really need to have a backup of this site!

Thanks!

This situation continues to be urgent — can anyone out there help?

Thank you!

There are no PHP error logs with the host. However, somehow a /updraft/ folder has been created in the /wp-content/ folder. On 4-18-2016 the plugin off-loaded backups into a folder /updraft/ — and did it again today.

Also, in /wp-content/ there is a subfolder /Dropbox_Backup/ and it contains one back-up.

Seems like a plugin issue? I’ve already re-certified the Dropbox choice twice. If I delete it an re-install, it remembers previous settings — how do I install it as if I never had before?

Yes, getting a tad frustrated — all help appreciated!

Hi,

Creating the /updraft/ folder is normal. This is where UpdraftPlus stores backups before they are sent to remote storage.

Increasing the memory may help. Unfortunately without PHP error logs, it is difficult to be certain. It will not do any harm however.

You can wipe all UpdraftPlus settings in the Advanced Tools tab. There is a button at the bottom of that tab.

BTW – Dropbox_Backup – that’s created by a different plugin.

David Anderson —

Top clarify, using your plugin to backup this website. I selected Dropbox in the settings tab because that’s where I want the backup files to go. This used to work on this site — after a few various plugin updates and the WordPress update, the backup only goes to the /updraft/ folder in the files of the website — it does not move from there to Dropbox — like it used to do — or like any of my other sites.

So, I don’t think I need another plugin, correct? It should all be within your plugin, yes?

Thanks,

Sorry — “to clarify …”

Hi,

Looking at the log file, it looks like it crashes when it attempts to begin the upload to Dropbox. Can you ask your hosting company either where to find PHP error logs, or how to activate them if PHP is currently logging errors?

Also – do you have any other plugins that interact with Dropbox? Try de-activating them temporarily during your next backup.

David

Hi,

I did check with host (GoDaddy). They said the site is not generating any errors. And there are no files in the folder /error log/

I don’t believe I have any other plugins that interfere — I only use a few. Tried again — it still got stuck. I’m letting it run, with only one other plugin activated — Wordfence

Last few lines of the log… replaced my site id with silly_site_issues —

1551.272 (4) Requesting upload of the files that have not yet been successfully uploaded (6)
1551.274 (4) Cloud backup selection (1/1): dropbox (last)
1551.282 (4) Beginning dispatch of backup to remote (dropbox)
1551.284 (4) Dropbox: begin cloud upload
1551.307 (4) Dropbox: access gained; setting chunk size to: 3584 KB
1551.647 (4) Dropbox quota usage: normal=875.3 MB, shared=0 MB, total=2816 MB, available=1940.7 MB
1551.649 (4) This is a resumption: 1048576 bytes had already been uploaded
1551.651 (4) Dropbox: Attempt to upload: backup_2016-05-14-1423_silly_site_issues_97f92ab8b122-plugins.zip to: backup_2016-05-14-1423_silly_site_issues_97f92ab8b122-plugins.zip

Thanks for trying to help fix the conundrum!!!