Emails aren't sent to the users

Hi,

There are many reasons for abandoned cart reminder email not being sent to email address.

1) If the “From” Address from the WooCommerce > Settings > Emails menu is wrong then email notification will not send.
2) Headers of the email from WooCommerce settings can affect on it.
3) Our plugin sends the email but the email server does not forward it to recipients.

Our plugin only sends the abandoned cart reminder email for active email templates. Can you please ensure that the email template is “Active” on your store? As only “Active” email templates are considered for sending the abandoned cart email notifications.

You will receive an email only after the time for which the template is set to be sent.

In case if you do not see any email in your inbox, please check your spam folder, as the emails are moved in there at times.

[ Redacted ]

Regards,
Chetna Bhutka

We’ve checked all you step by step reminder and it’s still not working.

For the number 3)
The email template is active.
The emails aren’t directly going in the spam folder.

What’s you email address ?
So I can send you more details about the FTP to debug the issue

@chetnapatel I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.

Hi,

Can you please drop an email on tickets at tychesoftwares dot uservoice dot com with your issues?

Regards,
Chetna Bhutka

Hi,
was this ever resolved?
I recently installed this plugin and have configured a template email.
Sending test emails works (when in visual mode), however the actual emails to customers arent being sent.
Both templates are set as active.
My two visits just became abandoned carts but no email was sent.

thanks,

Hi,
I had commented on this but now with delay the email did arrive ??

Question, how does one make the {{cart.link}} “prettier” ?
Currently a 3 line link text appears. I just want a button to say “go to cart” or something like that.

thanks & btw great plugin guys!

Hi,

Thank you for appreciating our plugin.

I am glad to know that you are receiving the abandoned cart reminder email from our plugin.

You can manually add the link to the cart page instead of using the merge tag provided by the plugin. You can create the custom CSS which will look like as the button. You need to change the HTML code in the email body of email template tab. So you have to follow below steps for providing cart link in abandoned cart reminder email:

1) Create / Edit template for your abandoned cart reminder email.
2) Please click on the icon is shown in screenshot: https://screencast.com/t/hD6T6FRVO8
3) Please enter the below code where you have to add the button.

Code:

<table class="abandoned_cart_button" style="border-collapse: separate!important; border-radius: 3px; background-color: #557da1; width: 25%;" border="0" cellspacing="0" cellpadding="0"><tbody><tr><td style="font-family: Arial; font-size: 16px; padding: 15px;" align="center" valign="middle"><a style="font-weight: bold; letter-spacing: normal; line-height: 100%; text-align: center; text-decoration: none; color: #f5f5f5; word-wrap: break-word;" title="View My Cart" href="{{cart.link}}" target="_blank">View My Cart</a></td></tr></tbody></table>

Now created button will show as the button in abandoned cart email and it will redirect to the cart page. You need to change title of the button as per your business requirement.

Please let me know if you have any further queries.

Regards,
Chetna Bhutka