Contact Agent form fields not clickable

I found the solution.

Go to Notifications and enable New Contact by clicking the check icon to its right. If it is enabled, it should be ‘X’.

Encountered problems. After enabling New Contact, I was able to type on the fields. Leaving Phone and Email blank, I pressed Send. The page didn’t respond, no notifications that my message was sent. I reloaded the page and the Contact Agent fields (in any of the listings) were unclickable again.

I did the same to my test site. The only difference was that I left Phone blank. Same thing happened.

Any resolution to this?

Hello,

At first, let me make it clear that tick icon means the notification is enabled not X icon. X icon means it’s disabled. Please check this KB article: https://support.realtyna.com/index.php?/Default/Knowledgebase/Article/View/576/

After that, it seems the contact form issue is related to one of the extensions (Theme/Plugin) that you installed on your website. As you can see, in our demo website, the contact form works fine: https://wpl28.realtyna.com/properties/27225-Apartment-Polk-County-Florida-United-States-1Bedroom-3Bathrooms-EUR328103/

After submitting the form if you don’t see any response, it means WPL AJAX request failed due to a server error. It can be due to a third party plugin/theme issue as well. If the issue didn’t fixed, feel free to open a private ticket here and provide us your WordPress admin and FTP access to check the issue.

Regards,
Realtyna support team