accessing Twenty sixteen admin backend

  • Hello,

    I am unable to get into my dashboard or the login section does not display on my browsers for reasons unknown to me. Check out my website at https://www.oigaracommfound.org/wp-admin. Why is that?

    To access it i have to navigate to rename my child theme (active theme) forcing the default theme to activate. Only then can i be able to acccess the dashboard and make changes.

    I dont have to be doing this time and again. Furthermore, My users also have a problem trying to register or comment on my blog. When a user clicks on the ‘post commen’t or ‘Log in’ button the site brings a blank page??

    Could i have a permanent solution.

    Kind regards,

Viewing 2 replies - 1 through 2 (of 2 total)

  • Usually when I’ve had this happen, it’s due to either a theme issue, or a plugin issue. Since you’ve mentioned renaming child theme, it’s clearly theme-related, but it’s been a month since you posted, and you probably figured that much on your own.

    Here’s what I’d do:
    – backup your content,
    – use your workaround to access the dashboard.
    – take screenshots of any custom CSS and theme confitguration settings.
    – make a list of all of the current files in your child theme- like if you’ve added more than just functions and style, etc.
    – using cPanel, or FTP, download copies of your current child theme files for reference.

    – then uninstall your child theme
    – make sure everything’s working in terms of accessing the dashboard. don’t just assume it will, ’cause it has been. test it to prove it is.
    – Then redo the child theme from scratch, like it’s the first time, using only the two basic child theme files.
    – Activate the new child theme.
    – Try signing in.

    If it worked, you’re golden. If not, you could disable all plugins then try accessing the dashboard. Or course, you could try that first. ??

    Thread Starter Martin

    (@matotien)

    Thanks ebhead. I have really waited for some feedback.

    Its a whole lot of a process. Let me try out.

Viewing 2 replies - 1 through 2 (of 2 total)
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