Importing a site not working

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Pim J. Iliev

    (@pimjitsawang)

    Hi lucyhughes,

    Could you try uploading your .wpress file via FTP to wp-content/ai1wm-backups and then restore it by using the Backups section instead?
    You can check out our video tutorial on https://www.youtube.com/watch?v=mRp7qTFYKgs for more details.

    Thread Starter lucyhughes

    (@lucyhughes)

    Hi,

    Also, when the import seems to be working it stops and seems to get stuck on around 70% when it is importing.

    Plugin Author Pim J. Iliev

    (@pimjitsawang)

    Hi lucyhughes,

    Is it now stuck at “Restoring 70% Files” or 70% on upload?

    Thread Starter lucyhughes

    (@lucyhughes)

    Hi Pim,

    It is stuck now on ‘Restoring Files, 60.60% complete’ and has been like this for at least an hour now. This happens everyday. It seems to let me fully import one site but when I go to import another this happens.

    Plugin Author Pim J. Iliev

    (@pimjitsawang)

    Hi lucyhughes,

    Could you login to your exported site using FTP and see if there are backups from other plugins that you can delete before export/import?
    The plugin likely gets stuck at some % on restoring files when there are large backups/files inside the .wpress backup.

    Thread Starter lucyhughes

    (@lucyhughes)

    Hi Pim,

    there are no large files to delete on the backup we are trying to import, it is just getting stuck at ‘restoring 9700 files, 13.00% complete’. This is still happening every time I go to import a site still.

    Plugin Author Pim J. Iliev

    (@pimjitsawang)

    Hi lucyhughes,

    What is the site URL that you are importing on?
    Do you mind reaching out to us at support at servmask.com?

Viewing 7 replies - 1 through 7 (of 7 total)
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