S2member not registering passwords

Are you running on http or https? Could you provide a link? And who are you using as your payment processor?

Hi, thanks for answering. I’m on http, link is https://www.productelf.com, paypal is the payment processor. Though the failed login is happening for the Level 1, free users who don’t go via a payment processor.

That is, it’s happening for both free and paid users.

I am not a developer, but I can’t see any errors on your registration page. I was wondering whether your host had maybe enabled Varnish without your knowing, and the fact that you are on http makes that a possibility in theory, but the page loading time is, I think, too long for that to be likely.

But that page loading time does concern me. You seem to have an absolute ton of javascript running there, and so I am wondering if something is timing out when a user registers, and that causes the password problem.

I would try increasing the memory available, and the s2Member server scanner might help to find other issues: https://s2member.com/kb-article/server-scanner/

I’d also look for a way either to reduce the amount of javascript served, or to compress (minify) it significantly.

Thanks for your time in helping me. Yeah, page loading is slow, we are rebuilding from the ground up to resolve this. But timing is actually better than it was and S2member has been running fine up till now, so I don’t think that would be it. Minify has been implemented.

On your advice I’ve run the S2 Scanner. It passes all the scans, but it does give a checksum warning. I’ve reuploaded the current version of S2member pro twice and it still gives the warning. Not sure if this has an impact or not, because the warning says it’s not required.

Any other ideas of what I could check? Or even how I could just disable the link setup email that comes from S2member. If I can do that I can just use User Frontend Pro, since that is collecting the passwords fine.

Again, thanks for your time, I appreciate it!

I’ve reuploaded the current version of S2member pro twice and it still gives the warning.

That is very odd. I think something else more fundamental is happening on your site, because reuploading should sort that out and, unless your site was always that slow, it shouldn’t be now. I’d ask Pro support about all these things.

In the meantime, the best workaround I can suggest is that you ask the User Frontend Pro developers how to set up a redirect from the WP registration page (which is what s2Member uses) to the registration form you want to use.

I have tried talking to Pro support, but for every reply I send it takes them 2-3 days to get back to me.

I will try your workaround and see if it works.

Thank you so much for taking the time to help with this!