White page with nothing

  • Hello all,

    Here is the problem : all the pages of my website are blank. Nothing is displayed.

    BUT :
    if I open the website in a private mode with the browser Google Chrome, some of the pages are displayed.

    I don’t know how it is possible… I don’t know if it is a problem of Cache.. I tried to uninstall wp super cache by changing the name of the folder and files. In this case, all the pages are blank even in the private mode.

    Do you know how to fix the problem ?
    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi Galou314,

    When you say blank, do you mean even the admin bar isn’t showing? Are you able to get into the admin? If not, this is usually an error in code. When this happens to me, the culprit is usually a function in my functions.php file.

    WP Super Cache can cause conflicts with other plugins and maybe even your hosting service. For example if you have WP Engine, you can’t have WP Super Cache. Also I found that WP Super Cache conflicted with my slider plugin.

    Maybe try disabling each plugin one by one, if you have access to your admin. Or deactivate them all then reactivate one by one and see if the pages go blank. Let me know if that works.

    Thread Starter Galou314

    (@galou314)

    Hi amandathewebdev,

    Thanks very much for your answer <3.

    I solved the problem.
    The problem was that i’ve been hacked (lol) : someone put a code in a plugin.
    Solution :
    changed the name in the FTP of all the plugins files and see the one who is corrupted. Then, delete/update the plugin.

    PS : sorry for my bad English

    Ugh I have been hacked before. Your hosting company should be able to help you in addition to your solution. I would recommend installing a security plugin like Sucuri and running a malware scan. That will detect the corrupted files so you can delete them.

Viewing 3 replies - 1 through 3 (of 3 total)
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