Notify Admin Email Not Sending

I have tested that wp_mail is working using simple test script that Chad provided, and all other mail appears to be working. Just not receiving administrator notification messages.

I have isolated the issue to the [activate-user] shortcode. If I remove this shortcode from the admin email, then the email is sent and delivered just fine.

A bit more info. When the [activate-user] shortcode is included in the email body, the email is not sent. However, the [activate-user] shortcode can be sent in the subject line and all works as intended.

I’ll note the process for review, but generally to find something wrong I would need to be able to reproduce the problem, and it worked fine in testing.

You may have to look at what the data is in whatever shortcode is coming before the placement of [activate-user]. It could be something that is breaking the replacement process (where the shortcodes are replaced with the actual data).

Thanks for the follow up. We are using the standard email template provided with the plugin, see below. I also tested moving the [activate-user] shortcode to the top of the email body, but there was no change. When that sc is in the body, the email is not delivered/sent. We do have a workaround, but if there is anything else I can share to help troubleshoot, just let me know.

The following user registered for [blogname] (and is pending approval)

username: [username]
email: [email]

[fields]
This user registered here:
[reglink]

user IP: [user-ip]

activate user: [activate-user]

Did you ever find a solution to your email issue? I am having a similar issue, went through all the processes the author suggested. wp_mail is working on our server. Actually everything was working until about a month ago. Any insight would be a huge help.

Thanks so much

I wasn’t able to find out why it was doing it, but we did find the workaround. The issue for us revolved around the [activate-user] shortcode. If you remove this from the email, then the emails were sent from the site and delivered, but if you added it back, we would not ever receive the email. We just moved that shortcode to the subject line of the email and it worked. That way we didn’t lose the link entirely. I have We have since updated the plugin but I have not gone back to test to see if it would work if I moved the shortcode back to the email body.

Awesome. Thanks man. Your solution fixed my issue with the new registered user activation email going to the admin email. Unfortunately though once I activate the user, they do not receive the email confirmation that they were activated. Any thoughts on that?

No, sorry!