Problem displaying

Hello,

Have you inserted the tooltip properly, with a “Text” attribute in the form, and a term selected into the search box?
Have you any JS errors? Or failed request because of 500/404?
Some other users seems to experiment the same issue, and I can’t find why.

If you can, try using directly the shortcode. It’s format is like
[ithoughts_tooltip_glossary-glossary glossary-id="xxx"]My text inside[/ithoughts_tooltip_glossary-glossary]
My text inside is what will be diplayed into the link triggering the tooltip, and xxx is the id of your glossary term you want to link.
Try to do that way. If it does not work, then, something is going wrong server-side. If it works, it means that the TinyMCE form have some problems.

Hi Gerkin, Should the glossary term page itself be publicly visible?
E.g. https://test2.halfwayhost.com/glossary/test/ (we have 404)

We also have an undefined index in php here: https://test2.halfwayhost.com/2015/07/19/new-posts/

Thanks

Yes, glossary term should be publicly visible. Try to publish your term and tell me

About undefined index, thanks for the tip, gonna fix it now.

Edit: this error seems to be thrown because your tooltip does not have any content…

Hi, Our glossary terms are now visible (https://test2.halfwayhost.com/glossary/test/) but the glossary tooltip is still not working. We do have data in each field. Hopefully its the undefined index? How do you apply a fix? Thanks…

Hmmm, interesting. Can you copy/past the shortcode from the mode “text” of your editor please?

Sure: [ithoughts_tooltip_glossary-glossary glossary-id=”13″]Test tooltip[/ithoughts_tooltip_glossary-glossary]
Theres also an error on the glossary terms page in the editor “lphaarchive in /home/sites/halfwayhost.com/public_html/test2/wp-content/plugins/ithoughts-tooltip-glossary/class/ithoughts_tt_gl.class.php on line 282”
Shall I email you login details?
Thanks

Ok, cool ??
So the problem seems to be server-side during determining if there is a term. Gonna make some checks.

About your error, there’s no need to send me details, as this bug is already fixed and wait for a release to be deployed.

Have you enabled “static terms” mode? What is your “term link” mode?

Ok, I think I’ve found the problem. What is your PHP version? A function seems to behave differently depending on pre/post PHP5.3.9

Hi, its 5.3.28

re “static terms” and term link mode, we have tried all combinations with no luck…
I would think it must be the error code displayed here: https://test2.halfwayhost.com/new-posts/

Hi, have you tried the new release ? It has some compatibility fixes, maybe it will solve your issue. The error you spotted should not be thrown anymore.

Hi, I tried the update and it did not work – but I also updated wordpress and disabled/enabled ithoughts – and now its working!!

Wow, that is REALLY weird! But if everything works now, then, it’s okay ??