You have the correct shortcode, but it is not being parsed. For whatever reason that is, it would be outside of the plugin so I can really only give you suggestions on how to track that down.
First, the plugin must be activated. This may seem obvious, but it does happen – check that the plugin is actually activated.
Make sure that you have all the plugin files; specifically /wp-members/inc/shortcodes.php
If you are adding this with some additional PHP, you’ve got to make sure that do_shortcode() is run.
Also, if other shortcodes are being used, I would take a look to make sure that those return their content with do_shortcode(). Either look at their process in the code, or test with other plugins deactivated. If another plugin firing earlier returns $content
and not do_shortcode( $content )
, then shortcodes coming later will be unparsed. (It looks like you are using Contact Form 7 – I’m confident that’s not the issue as I also use that along WP-Members, but you should still test.)