• Resolved rcclark999

    (@rcclark999)


    I want to use a third party plugin for my audio but I think the native WordPress’ audio player is labeling is messing with it. I am using the Nanomag Theme, which has an audio button shortcode but uses the native WordPress audio player (looks that way, anyways).

    I have installed two different audio players and both are having layout issues like in this page (https://thestuccoguy.com/tplayer-test/). I am wanting to use the tplayer on codecanyon.

    Is there a way to disable the native audio or perhaps rename it so it does not clash with the Tplayer?

    Thanks…

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    It’s actually the other way around. The third-party plugin should be coded so that it replaces the native audio player.

    Essentially, the WordPress core developers (all volunteers by the way) can’t ensure that WordPress works perfectly with 40,998 plugins and 2,053 themes that exist (and those are just the free ones), but a developer of a single plugin/theme can make sure that it works perfectly with WordPress. ??

    As that is a commercial theme, we ask that you please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

    https://themeforest.net/item/nanomag-responsive-wordpress-magazine-theme/10036095/support

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.

    Thread Starter rcclark999

    (@rcclark999)

    Thanks for the info! Response time there is very long, so I thought I’d try here.

    Moderator James Huff

    (@macmanx)

    You’re welcome!

    Hopefully they reply soon, a bit hard to tell what’s going in there without putting forward the $49 myself.

Viewing 3 replies - 1 through 3 (of 3 total)
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