Interesting!

Hi,
my idea was it, to create a Ticket System completly for the front-end, because maybe you want people to handle the tickets, who should not get access to the back-end of wordpress. Therefore i made a login independent from wordpress and to create these users you use the back-end ‘User Administration’ page. The login is also needed to track which user works on which ticket. But you are right, it is not that comfortable to login again, whenyou are already logged in into wordpress. Maybe i can include, that you can log in with both, wordpress and the ticket system user.

The salutation was for a mail notification about your ticket status, like who works on it and is it pending and thinks like this, but it’s not completed yet, so i should remove it until this function is ready.

Does thinks get a little bit clear and are there other questions?

Thanks for the explanations!

my idea was it, to create a Ticket System completely for the front-end, because maybe you want people to handle the tickets, who should not get access to the back-end of wordpress.

That’s great! I completely agree with this. In fact, it’s exactly what I am looking for.

Maybe i can include, that you can log in with both, wordpress and the ticket system user.

Yes, please!

That’s great! I completely agree with this. In fact, it’s exactly what I am looking for.

That’s cool!

I made a first small update to delete the salutation. I am going to look for the login update the next days.

Thanks! Just updated!

I have one other suggestion to go together with recognizing when someone has logged in through WordPress. When a user goes to submit a ticket, the name, email, and optional fields should not appear because the plugin and site should already recognize who the user is.

And one more suggestion (relevant whether the user is logged in or not) is that there should be a designated title field. This will make it much easier to locate each ticket.

Another suggestion (sorry!)

In /simple-support-ticket-system/includes/form.php you have a number of instances of translatable strings followed by :

But the : is placed outside the translatable string. Could you move it to be inside the string, please? In other words, for example:

<span class="required2"><?php _e('Problem', 'ticket-system-simple'); ?>:</span> would become

<span class="required2"><?php _e('Problem:', 'ticket-system-simple'); ?></span>

Thank you!

I have one other suggestion to go together with recognizing when someone has logged in through WordPress. When a user goes to submit a ticket, the name, email, and optional fields should not appear because the plugin and site should already recognize who the user is.

Well that are good ideas i think, only the optional fields should not diesappear, an upcoming feature will be to rename these fields as you want.

And one more suggestion (relevant whether the user is logged in or not) is that there should be a designated title field. This will make it much easier to locate each ticket.

A title is also a great idea, i’m going to implement that.

But the : is placed outside the translatable string

I put them outside because it is’nt important for the translation, but i can do that. When you are into code, feel free to create a pull request on GitHub, this will simplify my work a lot ??

I had some free time, today so i released an update with these things included.:)

Thanks for all of this. I’m not a developer, so I don’t know how to do a pull request on GitHub, but I’ll try to see if I can do that if relevant in future!

I have a couple of new suggestions, but I think it would probably be better to start a new thread.