Incorrect counters on SSBP and cannot login to SSBP forum

Hi Charlotte,

Sorry to hear of your difficulties using the Plus forum. Note you can always email [email protected] if needed.

I’ve taken a look and using https://www.sharedcount.com/ to check against the counts all seem to be accurate – https://ge.tt/6HjYw3M2

This is of course not to say that you hadn’t had issues before, which could have been because the server your site is hosted on took a little longer at the time to try and get the share counts.

Fortunately Simple Share Buttons Plus has settings that can help, please take a look here – https://docs.simplesharebuttons.com/plus/share-counts/#count-timeout

All the best,

David

Hi,

Thanks for the update. I’ve had a look at sharedcount.com and the Pinterest counts are 0 on both – very strange. It would seem there’s a problem with the data Pinterest is sending.

However, I’m still definitely seeing an issue with Google+ where SSBP isn’t consistent with sharedcount.com. I’ve tried increasing the count timeout (I cleared my cache and put it up to 100) and the count was still showing as 0.

One post where I’m seeing this issue is https://charlotteslivelykitchen.com/homemade-cheese-stuffed-burgers/ (which also has 0 Pinterest shares and 0 Facebook shares on both which I know are incorrect but at least they’re the same!).

I’ve taken a screen shot of SSBP v sharedcount which I can send you if you want.

Any suggestions?

Hi Charlotte,

Sorry for the delay in responding. Please may I suggest you email me directly via [email protected] where I shall ensure you receive responses much more swiftly?

I think the Google+1 count you’re seeing may be different from a Google+ ‘share’, I’ll look into the API to retrieve +1’s v Google+ shares.

Those cheese-stuffed burgers look amazing by the way. I shall be making macaroni-cheese burgers for my wife next week!

Thanks,

David