Images not showing

website and products page

https://figsforlife.ca/plants/

Hi @quackshack. I can see you are using Pro version – this is an issue in v1.4 which is fixed in 1.4.1. Updating the plugin and following the prompts that follow should fix this. However if you still have problems please can you submit a support ticket at https://enigmaplugins.com/contact-support/ and we will help you right away.

Thanks,
Maeve

Im having a similar issues.
After update the images doesn’t show. Also the thumb nails don’t show up either.

https://savannahheating.com/w

Need solution please.

https://savannahheating.com/w/wpcproduct/bl21/

This is a problem with Pro version. Please post to the Pro support page so we can help you.

https://enigmaplugins.com/contact-support/

I have submitted a support ticket at Enigma and have not yet heard back.

Thanks. We usually respond to tickets within a few hours. But do also be aware of time differences – we are Western Australia.

It’s been almost a week. This issue still isn’t resolved.

Yes, I have heard from pro Tech support. They told me to do what I have already done. I responded so. They told me to try something else I’ve already tried. I responded so. I haven’t heard back since.

The last correspondence from tech support was late my Thursday night. I understand there is a time difference. That is why I put myself at my computer for hours in the middle of the night last night (my Sunday night) thinking it would be tech support’s Monday and we could send e-mails back and forth and get this done. Sadly no response.

It is now almost a week later and I am waiting for the slow wheels of the Pro tech support which is much slower than support for this free version.

One of the reasons I suggested to my client that we get this plugin and pay for the Pro version was that I saw how great you are with responding to concerns here on the free version, Maeve. It is disappointing that the pro version has worse (slower) tech support.

Can you please help me Maeve?

I have same issue. No more response from Tech.

Part of my issue seems to be resolved by an app for mobile site converter. After installing this app it caused the WP Catalogue to re-size the pictures and now that part works.

Still have issues with thumbnails spilling all over the writing below.

Waiting for tech.

M

Having a forum for Pro, like this forum, might help to ease things if these problems are known problems with known fixes. It seems to be very inefficient to solve all Pro issues through ticketed support.

If there was a sign in area at Enigma for paying customers, I could learn from other folks who have gone through this problem, instead of waiting for slow tech support.

I’m currently an unhappy customer. That is too bad. As I said above, Maeve’s support has been great for the free version. Why slower support for paying customers?

totally agree.

I have the Pro because I didn’t want to have issues with my customers site.
so many of the free versions cause problems when updating.

My only thought is there is more issues with the update than they thought.

Hi Guys, I am really sorry that this issue with images not showing in Pro version of WP Catalogue plugin is affecting you, and that it is taking a longer time than hoped to resolve. I also apologise if the support staff have not explained WHY this is taking a while. Let me try to at least remedy that here:

Unfortunately the issue is that we have a complex problem which is taking time to properly isolate and fix. We have a handful of users experiencing this issue, each with slightly different symptoms and different variables. It’s also NOT affecting the majority of our users (to our knowledge) which again introduces another question – why are THESE users affected? When our support staff are asking you to try a series of steps it is so that we can work logically through bug testing to try to identify patterns, rule out certain potential factors, and ultimately come to a full and accurate understanding of exactly what the cause is, and how to fix it. We think we’ve done that now, have implemented a fix, and are now carrying out testing with several affected users. Of course this process all takes time – especially this last stage of testing because it requires back and forth with users in different time zones from us.

Again, I really do sincerely aplogise for the delay in getting this fix to you, and for the obvious inconvenience and frustration it has caused you not knowing what’s going on with it. I would be more than happy to refund you for your purchase of pro as a courtesy, and/or offer you a credit for our store. If you’d like to take me up on that please just submit a request here. But unfortunately the one thing I can’t offer you is an instant fix to the problem! I can tell you we are working on it as fast as we can, and I will remind our Pro support staff to keep you better informed of progress.

Thanks for your understanding and patience with this.
Maeve

new update has solved my issues.

Thanks

martin

Martin, which version of the plugin has solved your issues?

Maeve, thank you for your thoughtful response. I really do appreciate your support. As I said earlier it was your great customer service and thorough support that sold me on the plugin, in the first place.

I will try what tech support has suggested as the latest fix – downgrading to an earlier version of the plugin (1.3 which they attached in an e-mail). I will keep you posted.

Rolling back to the previous version solved the problem and the photos are displaying again.

Maeve, are there any security concerns with using the previous version of the plugin?