Hey Julien,
I’m going to throw my hat in the ring for Google Integration as an add-on. It would be great if when a Ticket is created it would sync as an event/task in Google Calendar or something to that affect. If we modify the ticket state it would then sync that change to Google.
Example 1: Monday I create a ticket with “In Progress” and this synced to Google Calendar with the description as “In Progress”. On Tuesday if I update the ticket state to “On Hold” the event in Google Calendar would move to Tuesday and the description would change to “On-Hold”.
Example 2: Monday morning I create a ticket as “On-Hold”. This is synced to Google Calendar with the description as “On-Hold”. Monday evening I update the ticket state to “In Progress”. The Google event description is then updated to reflect “In Progress”.
Additionally it would be neat to see these “events” on a Tickets “calendar” sub-menu item.
As I’m typing this I’m not sure if changing the event description (if it’s even possible) is the best option or if maybe we can append state updates to the description (time stamp style).