Orders not showing in dashboard

hi @botervet,

Could you please tell me how did you get this problem? Did you activate third party plugin before? or doing modification in theme’s functions.php file?

I assume that there is a conflict within PHP functions.

No i have not! Thats the strangest thing! The site has been running since April and nothing changed and no new plug-ins where installed.

Hi Kharis

I am having the same issue and can’t seem to find a solution. Cancelled orders are showing up but no new orders. I am still getting emails when an order is placed but it doesn’t show up in the woocommerce dashboard which is really annoying.

Really need some advise/help

Thanks
Harriet

Having the same problem. PLEASE HELP US WOO!!!!

What payment gateway? Have you done test orders yourself? Personally never seen this happen, on test sites, or our live stores.

We use a Barclay card Plugin from customweb. And yes, we have done test orders many many times and they don’t show up in the dashboard, but we do get emails to say the order has been received. such a strange one. It is so annoying as well as we have to be extra extra organised now haha

Are the orders from WC? I think the gateway may be setting the wrong order status – that would cause them to be ‘hidden’. Tried another gateway? test with BACS

Mike- thank you for responding.

The orders I’m referring to are all from WC, they are mostly Paypal gateway. The strange thing is that occasionally a Paypal one does appear in the dashboard. It seems that any order with a different gateway does appear in the dash. All orders do show up in the DB… and I can see all of them with another tool I sometimes use called Smart Manager for WooCommerce. Unfortunately that tool doesn’t show me shipping info, which is what I need to complete orders.

ALSO- in the dashboard Orders page, next to the word All- I can see that there are 85 orders total… it says ALL(85). But then there are only 2 pages worth of orders I can look at… I cannot see all of them, not in the breakdowns of different status either (complete, cancelled, etc) That makes me think it is not only due to Paypal giving the wrong order status…… but what can I do about my Paypal settings that would give them the right status to make them show up, if that is indeed the problem?

Thank you for your help!!

czeller I think it would be good to see what order status they are being given. If you look in your wp_posts database table (most hosts have PHPMyADMIN which you can use to browse the data), look for a ‘shop_order’ post_type post that is not showing in admin and look at its post_status.

Yes, I can see that the ones that are NOT showing, do not have a status set. They say simply “wc-” Whereas the ones that DO show, have a status like “wc-processing.” Thank you for that info.

Why would Paypal gateway not be sending a status for these? They are completing and the $ is showing up in my Paypal account…. any tips?

Again, thank you so much for the help- I had looked carefully at the wp-woocommerce-order-items in the DB, but did not think of looking at the wp-posts for the status. This tells me a lot.

Is it paypal standard or a 3rd party paypal gateway?

Standard.

Would API creds help?

Am going to look at the debug log now. Have looked before, didn’t seem to be logging.

Okay, in Paypal debug log, I see one of the transactions that did not show up…

08-20-2015 @ 20:57:30 – Received valid response from PayPal
08-20-2015 @ 20:57:30 – Found order #1585
08-20-2015 @ 20:57:30 – Payment status: completed

dagnabbit-

Any customisation to order statuses at all? System status report will say.

This function is used by paypal and all gateways to complete an order https://github.com/woothemes/woocommerce/blob/57bb0ebe2566a7b299a6aee4c5b3bd5a89686f8b/includes/abstracts/abstract-wc-order.php#L2290

Not that I know of- I’m looking at system status page right now- don’t see anything about order statuses- there are no template overrides. The only alert is regarding php version…