Payments not Processing

I’m a little confused.

The orders are completely failing? Or the orders are working but mail notifications are going to spam? Or what spam filter are you talking about?

Also, you mention that Express works fine, but regular PayPal is not..?? Our plugin gives you Express. The regular PayPal is what comes with WooCommerce by default, so if that’s what is not working then that wouldn’t have anything to do with our plugin.

So with GoDaddy are you referring to some sort of firewall as a spam filter? Is that catching traffic and not even letting them complete an order?

I’m happy to try and help, but I really don’t understand what’s going on. Sounds like you’ve got a lot of pieces in play here that are a little unique.

The orders cannot go through. I use the Stop Spammers Spam Control plugin (I have contacted them as well). What appears to be happening is customers go to checkout and unless they choose PayPal Express, they get the spam filter that is having them request access to the site. For some reason this only happens with regular PayPal. We used your plugin (and the same Spam filter) before switching from GoDaddy Linux w/CPanel to Managed WordPress and this never happened. I have contacted the Spam filter plugin people, will call PayPal when they open and contacting GoDaddy as well. I just didn’t know if there was anything you had heard of like this before.

No, I have not come across anything like that before, sorry.

It sounds like what our plugin provides is working just fine, though. If you just enable Express you won’t have a problem, right? Express replaces the standard PayPal, so if it’s working, aren’t you ready to rock?

I’m looking at that plugin and it seems to be something that checks login attempts to your site. Logging into PayPal happens on an entirely different domain that your site, so that plugin couldn’t be grabbing it at that point. Are they even making it to PayPal, or you’re saying as soon as they click to to pay from the WooCommerce checkout with standard PayPal selected it’s grabbing them?

The spam plugin has this message…

The plugin is designed to work with other plugins like Gravity Forms. It looks at any FORM POST such as BBPress or other addons that use access controls. THe plugin implements a fuzzy search for email and user ids in order to check for spam.

PayPal Standard is output in HTML as a general FORM POST like that is talking about, so it makes sense that it would be triggering a scan of the data to see if it passes its checks or not.

So the question is, why is not passing? Digging around in that plugin code or asking their support should find the answer to that.

Again, though, this doesn’t seem like an issue with our plugin, and this support forum is specific to support for our plugin.

We do have a more generic forum on our own site you can check out in the future if you have general questions like this. We are always happy to help.

I am going to go ahead and close this ticket, though, since it doesn’t seem to be an issue with our plugin.

As far as I can tell, it happens when they choose to pay with regular PayPal. We want to continue to offer that option because some of our customers do not have PayPal accounts to make PayPal Express work for them. I just heard from GoDaddy and the IP address in question seems to have some issues, even though this is a previous customer, so I am now wondering if it is just him.

Thank you. At least this is one thing I can rule out.

Express Checkout and “regular PayPal” are both just paying with PayPal, so you’re still confusing me there. If somebody doesn’t have a PayPal account, they won’t be able to checkout with “regular PayPal”.

Are you referring to the “guest checkout” feature, where people can pay with their credit card through the PayPal pages without logging in?

Express Checkout supports that even better than regular PayPal does. You just need to configure the settings to utilize Guest Checkout. That I can help you with if that’s what you’re after.

Yes, I guess I am referring to guest checkout. We have it configured with PayPal PayFlow 2.0