Problems after updating to 4.2.2

  • Resolved pjmeimei

    (@pjmeimei)


    9 years, 10 months ago

    My WordPress was at 4.0.5 before I decided to update it to 4.2.2, and since then it has been giving me problems.

    At first it was the one-click update that didn’t do the magic and kept telling me there is an 500 internal server error, so I tried updating it manually. Then it asked me to update my database, which I did by clicking the “update” button, and then again, I still see the 500 internal server error page.

    Logging in or out from my blog (https://moondropfish.com/blog/) is not a problem (so I know I didn’t lose my posts and blog completely), the problem is trying to do everything else that are in the dashboard/admin page. I can still browse the pages on my blog, but if I log in and then view my blog, I can no longer go back to the admin page (it will just show the 500 internal server page) until I log out and re-log in (but still won’t be able to do any edits/customization on blog.

    Please help!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the Twenty Fourteen theme to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via FTP or SFTP and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your FTP or SFTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Thread Starter pjmeimei

    (@pjmeimei)

    Thank you very much James!

    After hours of frustrations, I finally have my control panels back without errors! You’re right, it was the plugins that was the problem; the moment I manually reset my plugins via phpMyAdmin, there were no longer any Internal server errors, and I was able to regain full access to my blog.

    Now it’s just the matter of updating and turning the plugins back one by one while making sure all the settings are correct, but sure beats not able to do anything at all.

    Thank you again for the help.

    Moderator James Huff

    (@macmanx)

    You’re welcome!

Viewing 3 replies - 1 through 3 (of 3 total)
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