WordPress site has crashed

  • Resolved jwmefford

    (@jwmefford)


    9 years, 10 months ago

    I’m running a giveaway off this site…it only has a few hours left open. And it has crashed.

    So, the giveaway URL that has crashed is: https://giveaways.johnwmefford.com/giveaways/tap-that-launch/

    Yet, if I go to the root home page, it’s working (but I never use it): https://giveaways.johnwmefford.com/

    Worse yet, my WordPress Dashboard has also crashed: https://giveaways.johnwmefford.com/wp-admin/

    I have been using the KingSumo plug-in for my giveaway without any issues. I received the auto-update of moving to WordPress 4.2.1 on April 27, but everything was working up until today (not sure when it went down exactly).

    Here is the error message I get on my Dashboard and the giveaway URL:

    Warning: require(/home2/ab9344/public_html/giveaways/wp-content/themes/twentyfifteen/inc/custom-header.php): failed to open stream: No such file or directory in /home2/ab9344/public_html/giveaways/wp-content/themes/twentyfifteen/functions.php on line 341

    Fatal error: require(): Failed opening required ‘/home2/ab9344/public_html/giveaways/wp-content/themes/twentyfifteen/inc/custom-header.php’ (include_path=’.:/opt/php54/lib/php’) in /home2/ab9344/public_html/giveaways/wp-content/themes/twentyfifteen/functions.php on line 341

    Can someone help me trouble-shoot this issue? I have no clue what happened and my giveaway ends in less than 3 hours.

    Many thanks,
    John

Viewing 4 replies - 1 through 4 (of 4 total)

  • After changing the twentyfifteen theme to another theme, I have the same problem.

    However after deleting all theme folders except the twenty .. folders, my site is online again.

    I still cant log in because on the wp-admin page I still receive the fatal error. Happy to see the site though and I hope this helps for you aswell. I see at this time, your site is still not visible.

    Thread Starter jwmefford

    (@jwmefford)

    Hey Ronald, thanks for the input. How do I change the theme if I can’t get into the Dashboard (wp-admin page)?

    Also, we’d still need to figure out how to get into the Dashboard, right? I wish we could figure out the root cause.

    Does anyone know a subject-matter-expert who can help resolve this issue?

    thanks,
    John

    O.k. here it comes.

    The issue is the twentyfifteen folder.

    I found that there are two folders missing. (why?)

    I installed a fresh wordpress on another domain.
    Downloaded the twentyfifteen folder and uploaded it to the corrupted twentyfifteen folder.

    Problem solved…, for me.
    I hope this works for you too.

    Thread Starter jwmefford

    (@jwmefford)

    I had to pay someone $113 to fix it. Not a fan of WordPress and the need to essentially be a developer to run the darn thing.

Viewing 4 replies - 1 through 4 (of 4 total)
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