Install Script = 500 Internal Server Error (FileZilla—>NameCheap)

  • Resolved WorkingGirl

    (@workinggirl)


    9 years, 10 months ago

    Hi, this is all new to me.

    I’ve been attempting to install WordPress v4.2.1 manually.

    I’ve been following the instructions in WordPress For Dummies, starting with setting up my own MySQL database & user through cPanel.

    Next tried FileZilla v3.10.3 to upload the WP files (all at once) into the public_html folder on my NameCheap shared server (web-hosting.com).

    I chose not to change the wp-config-sample.php file because it’s not mentioned at this point in the book (and the installation instructions here say it’s optional, right?)

    Anyway, when I try running the script, I get a 500 Internal Server Error message:

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    I’ve tried deleting and reinstalling the files several times, and also checked permissions on about half of them.

    Looking the FileZilla log, I notice that there are some errors happening such as:

    Error: Directory [sic] /public_html/wp-includes/SimplePie/Cache: no such file or directory
    Error: Directory [sic] /public_html/wp-includes/js/tinymce/skins/lightgray/img: no such file or directory
    Error: Directory [sic] /public_html/wp-includes/js/tinymce/skins/wordpress/images: no such file or directory

    I would like to learn to do this manually vs. a one-click installation . . .

    Could someone please help diagnose what the problem is? And thanks ahead of time!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Moderator t-p

    (@t-p)

    – MANUAL updating: Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory. You may need to delete the old copies of files & folder on your server before uploading the new ones. Read the Manual Update directions first.
    – If you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong.

    Thread Starter WorkingGirl

    (@workinggirl)

    Thank you, Tara, I’ll try that and post the results, shortly.

    This is a brand new site, so I don’t have to worry about losing any content (that I know of).

    To be continued!

    Thread Starter WorkingGirl

    (@workinggirl)

    Okay, I tried with a fresh copy of WordPress. Getting the same result, unfortunately.

    I’m building a site from zero, so I’ve never had WordPress installed before.

    Anything else I can try?

    Moderator t-p

    (@t-p)

    If you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via FTP or SFTP and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your FTP or SFTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Thread Starter WorkingGirl

    (@workinggirl)

    Thank you so much, Tara!

    Turns out, there was a simpler problem making my install script error.

    Logged on to chat with the NameCheap customer service and they could tell right away that it was a permissions error afterall and fixed it for me on the spot.

    Apparently there is a cron job that I can use on my own as well to weed these offending permissions out.

    So, yay, I am finally able to move on to the configuration phase of installation!

    Thanks again!

    Moderator t-p

    (@t-p)

    Glad to hear it ??

    Thank you for the Info. This also helps solving my issue ??

    I also encountered this error. has solved already. thanks alot

Viewing 8 replies - 1 through 8 (of 8 total)
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