I'm the admin, I forgot the passcode, and now I'm banned from even signing on

Which security plugin are you using?

I do not know as I cannot even sign on to my own website. I just launched in a few days ago….. My error. Do I need to wait 6 hours or something like that? Thank you very much!

What is the site URL? Did you not set up this site? Where is it hosted?

the site is https://www.access4.us it is hosted at hostgator
thank you again

Okay, looks like you may have JetPack security featured enabled, so use HostGator’s Cpanel to access your site files on the server and deactivate JetPack manually by renaming it here:

wp-content
    plugins
        jetpack.HOLD

i am on phone with hostgator now

Thank you. Problem solved.

Glad to hear it :)!