Incorrect authentication data

Hi again!

Can you post your diagnostic info from the Tips and Diagnostic menu?

OS: Linux p3plcpnl0870.prod.phx3.secureserver.net 2.6.32-531.29.2.lve1.3.11.1.el6.x86_64 #1 SMP Thu Dec 18 06:49:17 EST 2014 x86_64
HTTP User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2272.118 Safari/537.36
Platform: PHP Linux 5.4.37 / WordPress 4.1.1 en
PHP Dependencies : iconv=Yes : spl_autoload=Yes : openssl=Yes : allow_url_fopen=Yes
WordPress Plugins : Gravity Forms : Advanced iFrame : Advanced Image Styles : Akismet : Better Anchor Links : BJ Lazy Load : Builder Style Manager – BETA : Cloudinary : coolEye : Easy Theme and Plugin Upgrades : Google Doc Embedder : Google XML Sitemaps : Gravity Forms iContact Add-On : Gravity Forms Zapier Add-on : GZip Ninja Speed Compression : .html on PAGES : Huzzaz Video Gallery : Supremacy Plugin : Insert Headers and Footers : WPBakery Visual Composer : Media Grid : mPress Hide from Search : P3 (Plugin Performance Profiler) : Postman SMTP : Q and A FAQ and Knowledge Base for WordPress : S3Bubble Amazon S3 Video And Audio Streaming : iThemes Slideshow : WP-Juicebox : WP Realtime Sitemap
WordPress Theme: Air – Custom
Postman Version: 1.5.11
Postman Sender: [email protected]
Postman Transport URI: smtp:tls:plain://[email protected]:************@smtp.gmail.com:25
Postman Transport Status (Configured|Ready|Connected): Yes|Yes|Yes
Postman Deliveries (Success|Fail): 0|0
Postman Bind (Success|Fail): Yes|No
Postman Available Transports : SMTP (1.5.11)
Postman LogLevel: 40000
Postman TCP Timeout (Connection|Read): 10|60

I will turn off a bunch of these plugins and see if that cures. (edit) I ran it again with a lot of the plugins disabled. Still did not work, see following.

OS: Linux p3plcpnl0870.prod.phx3.secureserver.net 2.6.32-531.29.2.lve1.3.11.1.el6.x86_64 #1 SMP Thu Dec 18 06:49:17 EST 2014 x86_64
HTTP User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2272.118 Safari/537.36
Platform: PHP Linux 5.4.37 / WordPress 4.1.1 en
PHP Dependencies : iconv=Yes : spl_autoload=Yes : openssl=Yes : allow_url_fopen=Yes
WordPress Plugins : Gravity Forms : Better Anchor Links : BJ Lazy Load : Builder Style Manager – BETA : Cloudinary : Google XML Sitemaps : Gravity Forms iContact Add-On : Gravity Forms Zapier Add-on : .html on PAGES : Huzzaz Video Gallery : Postman SMTP : WP-Juicebox : WP Realtime Sitemap
WordPress Theme: Air – Custom
Postman Version: 1.5.11
Postman Sender: [email protected]
Postman Transport URI: smtp:tls:plain://[email protected]:************@smtp.gmail.com:25
Postman Transport Status (Configured|Ready|Connected): Yes|Yes|Yes
Postman Deliveries (Success|Fail): 0|1
Postman Bind (Success|Fail): Yes|No
Postman Available Transports : SMTP (1.5.11)
Postman LogLevel: 40000
Postman TCP Timeout (Connection|Read): 10|60

Hi It does same with me. I am pretty sure that the login information and the settings are correct. I tried using GMail and SendGrid.

Can you please check the code? There seems to be some odd bug.

@luutaa please start your own post, your problem is likely not the same.

@charmedlife did the wizard suggest that configuration? Or did you manually enter port 25? Because if your site is hosted at GoDaddy, then I would have expected port 25 to be closed, just like 465 and 587.

Would you please run the Connectivity Test to (smtp.gmail.com) and post the results here. I just ran it on my GoDaddy test site and the results look like this [screenshot]. I would have expected yours to be the same.

At GoDaddy, I also expect port 443 to be open, which means using the Postman Gmail API Extension to send your mail.

https://screencast.com/t/zB7gTYmvoZ

Given a choice between doing things on my own and following a wizard, I ALWAYS follow the wizard! 25 was what the wizard dictated.

I am pretty sure that when I used the wizard last night that 443 did not come up as a choice, but here it is now in all its splendor!

I will install your Postman Gmail extension now and let you know what occurs.

Thanks for the faith you put in my software! ??

Your GoDaddy screenshot is not what I expected. I am obviously going to have to add the NAME of the detected server in that table, because even though you ran the test again smtp.gmail.com, that’s not Google you’ve connected to!!

I’ll tell you what’s going on here, GoDaddy is intercepting all outbound connections to anywhere on port 25 and redirecting them to their own SMTP server, which is why your Google credentials are not working. I know this because Google’s mail server would have reported OAuth 2.0 as available.

Oh, GoDaddy. I don’t like when ISP’s mess with sensitive data like that, especially when that data is your name and password. If I could I would disable port 25 in Postman, because it allows all kinds of nastiness.

Install the Postman Gmail Extension and re-run the wizard. You’ll have to override the wizard’s recommendation to force googleapis.com:443, as the Wizard prefers STARTTLS over HTTPS. I’ll have to change that.

But that should solve your issue.

Thanks.

I opted for 443 and then was directed to set up a new Client ID and Secret, and began to follow the instructions to do that.

Here is what I got, with some notes:

https://screencast.com/t/zS8R6rzbeaw

So, I am guessing that I should just follow through and click “Create New Client ID” under the OAuth heading and get my information to cut and paste from what follows. (That’s a little different than the wizard’s instructions.)

So, I am asking the wizard behind the wizard!

I don’t want to do something wrong, blow up the internet and leave millions of google programmers broke and homeless!

I talked it all over with my priest (thankfully he is pretty internet savvy) and he told me that he thought that it would work if I went ahead and that I would be absolved of all my sins if it did not work and so I went ahead and went through with my guess and it all configured nicely with little green “Success!” stuff from your wizard all over the place.

Do you know the song, Mr. Postman, from, I think, the Shirelles? Youtube it!

Dan

Hi Dan. Sorry, where are you stuck? I couldn’t figure out from the screenshot.

Did you enable the Gmail API under ‘APIs’ ?
Then just create the Client ID, which is the blue button on the screen you sent me.

Or maybe you’re not stuck anymore? If there was a point in the FAQ that was confusing please let me know, Google changed this screen recently and I’m so used to it I can do it blindfolded by now.

It pretty much all worked out. In the screenshot. The only thing is there is a small little change in the step between 1 & 2 in the screenshot, where google wants you to click the 0Auth heading. After that, your documentation syncs up again with what’s actually happening. It took me a few minutes to figure out, and I think most will, even if you don’t update the documentation.

Thanks so very much for sticking with me and I am very impressed with the plugin and your support. I wish you the very best.