cgi-mailer customisation

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi rota,

    Have you posted about this in our dedicated support forums here? https://ignitiondeck.com/id/forums/

    I would invite you to post there and tell us which of our products you are using, as the answer of your question can vary slightly depending on that. Let me know if I can help you with anything.

    Thread Starter rota90

    (@rota90)

    thanks for responding but i do not know where to register.

    I am using ignitionDeck plugin
    ignitionDeck commerce
    and ignitionDeck crowdfunding

    I do not understand why the sender is cgi-mailer and not the from address i puted on

    What email address did you use to purchase from us? You should be able to log into https://www.ignitiondeck.com using that email address, and you should have received an initial password. If you don’t know where that is or didn’t get the email, you can try resetting your password with the “lost password” link here: https://ignitiondeck.com/id/wp-login.php

    If you have ID Commerce selected under IgnitionDeck > Commerce Platform settings, then it should use the email address you’ve set under IDC’s main settings > General Settings as the customer service email. Is that working for you?

    Thread Starter rota90

    (@rota90)

    Yes i have set the customer service email, but the issue is that could not send emails through default SMTP because chen i tried Mandrill it works form me

    Marking as resolved.

Viewing 5 replies - 1 through 5 (of 5 total)
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