Upload Timeout to Google Drive

This link: https://support.google.com/drive/answer/2589954?hl=en gives Drive urls, but how do I know which server updraftplus is talking to ?

or is it the ‘Google Drive Client id’ in the updraftplus admin panel, which ends in: apps.googleusercontent.com ?

Hi Ian,

It could be using any of those, depending on the stage of the communication it’s at. Your hosting people would need to monitor the traffic to see what particular host it’s failing to contact. However, it could also be a transient network error that’ll go away shortly – does it happen all the time?

Best wishes,
David

Hi David,

I’ve only just started to use UpdraftPlus a day or so ago and for the first couple of days it worked fine (btw: I have several large sites of 30-50 gig or so, and it works great out to Google Drive when the route is clear).

I’ll monitor it over the next few days and see what happens.

regards

Ian

Hi David,

After 6 days of backing up to Google Drive I’m seeing something weird, I’ve got the settings set to daily backups & retain 7 days, but only the latest 2 backups are found on Google Drive by the program, but Google Drive contains all of the backups ie so far: 6 days worth.

For example: I currently have backups listed for April 8-13, but only April 12-13 work the others give ‘error: download failed’, it seems to think I have only asked for 2 days of retention ?

I’ve uploaded the latest log file for April 13 from one of the sites:
https://www.mediafire.com/view/hpg2e4vzcbse1bn/log.fa12caffe6b6.txt

and a screen cap of what I see in the admin panel:
https://www.mediafire.com/view/6ha7opzcna3j2ei/backupsscreen.jpg

Hi Ian,

You’re saying that the ones UD can’t download are actually in Google Drive, and are in the same GD folder as the ones it can’t find?

David

Yes they are all there, GD still has all (now) 7 days of backups, but UD can only download the last two from the interface, the other 5 give an error.

This is happening with every site I have installed UD on.

Its backing up fine and they are all stored in GD, but UD can only find the last 2 days (not 7 as set).

Hi Ian,

If you turn on debugging (in the ‘expert’ section at the bottom of the UD settings page), and then try a download of a problematic backup, then a log file will be created – which you can then either get from wp-content/updraft, or the ‘most recently modified log file’ link in the main UD tab. Please can you paste that?

David

Hi David,

OK, its at:
https://www.mediafire.com/view/smbelxhvr9ub853/log.1428767544.txt

Hi Ian,

I will have to try to reproduce this.

Do all your backups go into the same Google folder? Or different ones? (I’m wondering if, to reproduce it, I need to put a lot of stuff in the same folder).

Best wishes,
David

Hi David,

They all go in the default ‘UpdraftPlus’ folder, there are currently 715 files in that folder (about 9 days worth of various UpdraftPlus site backups) – I backup about 14 sites using UpdraftPlus into that one folder.

If it helps I noticed that it wasn’t finding any files older than 2 days after about the third day, so probably only about 60-100 files in there at that point.

Also despite setting it to only keep 7 days – my Google Drive ‘UpdraftPlus’ folder still has those for the days before that (it still has 9 days worth of backups), should it be deleting the older ones ?

regards

Ian

Hi Ian,

I’m wondering if the Google API that we’re using is only sending back a limited number of results when UD lists what’s in the directory. It could take a while for us to replicate this setup – would it be possible for you to either give us a WP admin + FTP login on an existing site that is connected to your GD, or to set up a blank WP install that is connected so that we could then get straight onto the problem?

> Also despite setting it to only keep 7 days – my Google Drive ‘UpdraftPlus’ folder still has those for the days before that, should it be deleting them ?

I suspect this is the same issue – that for some as-yet-unknown reason, some of the files are effectively ‘invisible’.

Best wishes,
David

Hi David,

OK, where should I send the access to ?

regards

Ian

Hi Ian,

Ah yes – forgot to say: david at updraftplus.com.

Note for anyone else reading this: please do post stuff in the support forums, and don’t go directly to using that address for personal email support: that doesn’t scale well, and you’ll probably never see a reply – it’s not personal!

Best wishes,
David

Oops – fixed typo in my email address!

OK, I’ve sent you a quick mail.

regards

Ian