Cancel Recurring Payment

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author webaware

    (@webaware)

    G’day acornale,

    The plugin doesn’t have any way to cancel a recurring payment, but you can create a form for your customer to request that. This can be done by you from your MyEWAY dashboard. You should discuss this with your eWAY representative.

    cheers,
    Ross

    Hi there, when I got in touch with eWay about this suggestion, their response was:

    Albert C: HI there, unfortunately at eWAY we do not have such form to be sent to the customer. In saying this though, you can cancel your customers recurring payments manually in MYeWAY.

    https://go.eway.io/s/article/How-do-I-edit-an-existing-Recurring-Customer
    This can be done under Payments > Recurring Payments > Search Customers. You can then find the customer and cancel their recurring events

    Any other suggestions?

    Plugin Author webaware

    (@webaware)

    G’day kaimee,

    What I meant above is that you can create a simple form where your customer can request a cancellation, and after you confirm the cancellation, you can manually cancel it in MYeWAY. Exactly as Albert has suggested.

    cheers,
    Ross

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Cancel Recurring Payment’ is closed to new replies.