error page

Sorry Marco

Which submit button are you referring to?

Kind regards
Albert

Hi,
on the page containing the shortcode [sola_st_submit_ticket]. When sending the ticket appears a page with the name of the subject. For example:

Subject: testando o plugin
Description: Isto é um exemplo para teste do plugin sola.
Submit

By clicking submit, a page appears with the name of the subject:
https://sitename.com.br/support-tickets/testando-o-plugin/

and page body the message:
Oops! That page can’t be found.
It looks like nothing was found at this location. Maybe try one of the links below or a search?

Thanks you.

translated by google translator.

I’m having the same problem. When a user submits a ticket, the user is redirected to a 404 page instead of what I’m guessing is a custom post for the support. I’m using the free version. I unfortunately can’t link my site because I am running it on an offline test server at the moment.

Hi Marco and cbambaee

I have tried to reproduce this bug without any success.

Marco, on your page “Subject: testando o plugin
Description: Isto é um exemplo para teste do plugin sola.
Submit”, there should not be a submit button.

Maybe you have a different plugin installed that is appending this submit button. May I please have your site URL,so that I can try to submit a test ticket, so that I can see what is happening to the HTML on your page?

Thanks in advance

Kind regards
Albert

I am also seeing the same thing. When the user submits they are redirected to a page where the ticket is supposed to show or a thank you message or something. Its like the page wasn’t created or it’s in a different place.

https://www.domainname/support-tickets/ticket title/

It just shows a 404 error page not found.

Hi Christoph

Yes it sounds like your page wasn’t created.

I am going to release an update to this plugin in about an hour or so.

Would you please uninstall the free version you currently have and then re-download and re-install once I release the update (going to be version 3.06)

Some more information from me:

It looks like the ticket is being created in the backend, since I can go in as the admin and look at the ticket in the help desk. However, if I try to go to the actual ticket page, it goes to a 404. It also goes to 404 after the ticket creation in the front end.

I uninstalled the old plugin and installed v3.07 and it’s still doing the same thing.

An update from me:

After I cleared out my cache after installing the new version, the plugin works and displays the ticket page. I’m now working on styling the ticket pages. Thank you for your help. I hope the new update helped Marco and Christoph as well.

Hi cbambaee

Thanks so much for the feedback.

I am glad it works as expected now.

Kind regards
Albert

Now is working. Thank you!

Thanks everyone.

I am glad it’s working now.

Kind regards
Albert