Broken

I’m sorry to hear you’ve run into issues.

Could you check your server error logs around the time when you experienced the issue, to find out more about the error?

If you don’t know how to access your server error logs, your hosting provider should be able to help.

Let me know how it goes.

Hey Jeremy,

I’m not a master programmer, but I went back and looked at my error logs. I found errors in my admin since the time I started having the problems. It’s the same error log:

PHP Fatal error: Cannot redeclare class Contact_Info_Widget in /home3/tesolcla/public_html/wp-content/themes/Avada 2/widgets/contact_info.php on line 119

I’m not sure what this means or if this is the real problem. Could this be what is causing the problem?

That’s indeed the source of the problem. Jetpack includes its own Contact Info widget, and it conflicts with the one that ships with the Avada theme.

We currently check for the name of your theme in Jetpack, and do not include our Contact Info widget if the theme is named avada. Unfortunately your theme is named avada 2, so our check doesn’t work on your site.

We’re currently working on a better way to resolve that conflict, for all sites using a modified version of Avada with a different name.

Until we release a new version of Jetpack, you can fix your own version of Jetpack by applying the changes listed here:
https://github.com/Automattic/jetpack/pull/1814/files

Let me know how it goes.

Hey Jeremy,

This is ultimately my fault. I uploaded an updated version of Avada through my FTP and named it it Avada 2. I was scared to delete the older copy so I renamed the newer version. I went back into my server and renamed the current theme to Avada and it works perfectly now. I went back and changed the rating to 5 star. Thanks for the help!