COllapsomatic is stuck open

Hello,

There are multiple versions of jQuery on your site. The one is being force-loaded and causing errors:

<script type='text/javascript' src='https://ajax.googleapis.com/ajax/libs/jquery/1.10.2/jquery.min.js?ver=4.1.1'></script>

Check your header.php file and see if it’s being injected by your theme.

Hello,

I’m not sure as to whether I should open a new topic, because my problem is exactly the same, so I hope it’s OK if I hijack this one. Really sorry if it’s not OK!

My Collapse-O-Matic is also stuck open and I’m not able to find out why.
https://www.alscofirstaid.com.au/services/first-aid-kits/

I’ve also tried changing the load location, as suggested in another posting, without any result.

Thanks so much for any help!

Anca

Hello!

I am not sure as to whether I should open a new topic, because my problem is exactly the same, so I hope it’s ok if I hijack this one. Really sorry if it’s not ok!

My Collapse-O-Matic is also stuck open and I am not able to find out why.
https://www.alscofirstaid.com.au/services/first-aid-kits/

I’ve also tried to change the load location, as suggested in another posting, without any result.

Thanks so much for any help!

Anca

Hello,
There are no collapse-o-matic elements on the link you posted:
https://www.alscofirstaid.com.au/services/first-aid-kits/

Please set up a test page so we can see what the problem is.

Oh, I forgot I had to edit my HOSTS file in order to work on this page (new setup).

If you’d like to try, please use this:
202.74.68.99 https://www.alscofirstaid.com.au
202.74.68.99 alscofirstaid.com.au

Thanks!

Are posts moderated? My first reply hasn’t showed up. Here it is again:

Oh, I forgot I had to edit my HOSTS file to work on this website (new setup).

If you’d like to try, please use this:
202.74.68.99 https://www.alscofirstaid.com.au
202.74.68.99 alscofirstaid.com.au

Thanks! Sorry if this will be a duplicate.

Are posts moderated? My first reply hasn’t showed up. Here it is again:

Oh, I forgot I had to edit my HOSTS file to work on this website (new setup).

If you’d like to try, please use this:
202.74.68.99 https://www.alscofirstaid.com.au
202.74.68.99 alscofirstaid.com.au

Thanks! Sorry if this will be a duplicate.

Again, there are no collapse elements on the link(s) you provided, and the plugin does not seem to even be installed. It almost seems as if you are spamming the support forums. Surely this is not so. Please provide a link to a page that has the issue you mentioned.

Hm, as I said I edited my HOSTS file to access the page I am talking about. Without editing the hosts file you’re probably seeing the old website which will be replaced soon. Here’s a screenshot https://docs.google.com/file/d/0B92VobCFKdAyLVJlRDU2T25aLVE/edit?usp=drivesdk

Hm, as I said I edited my HOSTS file to access the page I am talking about. Without editing the hosts file you’re probably seeing the old website which will be replaced soon. Here’s a screenshot https://docs.google.com/file/d/0B92VobCFKdAyLVJlRDU2T25aLVE/edit?usp=drivesdk

Well, since you can not share a link all we can do is share our basic trouble shooting checklist:

1. look at your js control panel, are there any errors being thrown?
2. look at your page source code, search for jquery. Is jQuery being loaded once, and only once? Is it the official version that came with WP, or is it some ancient version that a theme or plugin is force-loading?
3. Is your content being loaded dynamically (ajax) if so, is there a way to trigger a call back after the content has successfully loaded?
4. Does it work when you switch back to a standard twenty-something theme for WP?
5. Does it work when you disable all your plugins? If so, re-enable them one by one until you find the plugin that is causing the issue.

By this point you should have identified what is causing the issue.

Good luck, and let us know if you get this figured out.

Thank you for your advice. I wasn’t able to identify what’s causing the issue.

The website has been taken live in the meanwhile, so if you could please have another look.
https://www.alscofirstaid.com.au/services/first-aid-kits/

Thanks again!

OK. Still you do not have collapse-o-matic installed or at least not activated.
but… some problems:
1. you have multiple (very old) versions of jquery being loaded:

<script src="https://ajax.googleapis.com/ajax/libs/jquery/1.3.2/jquery.min.js" type="text/javascript"></script>

and

<script type="text/javascript" src="https://ajax.aspnetcdn.com/ajax/jQuery.Validate/1.6/jQuery.Validate.min.js"></script>

Do you have somebody that can help you with troubleshooting this? Most likely there is something very wrong being done in your theme.

My collapse-o-matic is also stuck open. I just migrated our domain to a new host and that may account for the issue, but before I do something that I may regret, I wanted to get your feedback. My page is located at https://www.innercitylaw.org/staff/

Also, I am new to WordPress, as well as this support forum, so I apologize in advance if I should be able to resolve my issue by reading a previous post.

Thanks!

It looks like you got it working? The collapses seems to be working on the link you shared.