On email response some fields are left blank

See Admin Screen

What do you have in the Form and Mail?

Thanks for the quick reply.

Here is what I have in the FORM SECTION:

<fieldset class=”rsvp-details”>
<legend>
Please RSVP using this online form for each person attending including your guest so we may know what your meal choice(s) will be. If you have any food allergies send us a note. We look forward to celebrating with you!
</legend>
[row class=”row”]
[column class=”large-6 columns”]
<label for=”firstname”>First Name</label> [text* firstname id:firstname class:input-field placeholder “Your first name is required”]
[/column]
[column class=”large-6 columns”]
<label for=”lastname”>Last Name</label> [text* lastname id:lastname class:input-field placeholder “Your last name is required”]
[/column]
[/row]
[row class=”row”]
[column class=”large-6 columns”]
<label for=”email”>Email</label> [email* email id:email class:input-field placeholder “[email protected]”]
[/column]
[column class=”large-6 columns”]
<label for=”phone”>Phone</label> [tel phone id:phone class:input-field placeholder “A phone number is optional”]
[/column]
[/row]
</fieldset>

<fieldset class=”rsvp-attendance”>
<legend>Will you be attending?</legend>
[row class=”row”]
[column class=”large-6 columns”]
[radio attendance “Accepts with Pleasure!”]
[/column]
[column class=”large-6 columns”]
[radio attendance “Declines with Regret.”]
[/column]
[/row]
</fieldset>

<fieldset class=”rsvp-meal-choice”>
<legend>Please select your meal choices</legend>
[row class=”row”]
[column class=”large-6 columns”]
<label for=”main-course”>Main Course</label> [select main-course id:main-course “None” “Surf and Turf” “Vegetarian”]
[/column]
[column class=”large-6 columns”]
<label for=”dessert”>Drinks</label> [select dessert id:dessert “Non Alcoholic” “Beer and Wine” “Specialty Mixed Cocktails” “All of the Above”]
[/column]
[/row]
</fieldset>
[submit id:js-submit-btn class:button class:radius “Send”]

<p>For any questions please email us: [email protected]</p>

Here is what I have in the MAIL SECTION:

To: [email protected]

From: RSVP <[email protected]>

Subject: You have received an RSVP to your wedding

Message Body:

The following guest has submitted their details

Name: [firstname] [lastname]
E-mail: [email]
Phone: [phone]

Attendance: [attendance]

Main Course: [main-course]
Drink Selection: [dessert]

I think your setup is correct and, reading your explanation in the first comment, all is working as expected from the settings. Since you only have single “Main Course: [main-course]” line in the Mail body, it’s normal that you only get the dinner option for Guest 1.

Sorry for any confusion.

Yes I understand that in my email for Guest 1 it will have only one dinner option. What I am referring to is a separate entry for another guest when using the same email / computer. In this instance for Guest 2 sometimes we are missing fields such as dinner or drinks that they have selected and its blank.

Example:

Guest 1 – fills out the form and selects all options and hits submit.
I then receive email for his selections and all fields are filled out.

Guest 2 – then fills out the form using the same email address / computer as Guest 1.
I then receive this new email, but some of the fields are blank.

I hope that makes sense as its confusing me as well.

Thank you

Sorry, I just realized I misread your comment.

I need to check the actual site. Can I have the URL of the site?

Sure it is https://www.dandjpsayido.com

Guest 2 – then fills out the form using the same email address / computer as Guest 1.
I then receive this new email, but some of the fields are blank.

Does this happen in any fields in the form? Or only happens in specific fields like dinner and drinks drop-down?

Also, what other plugins do you use?

I did just notice that the field may also not be blank but its definitely not the same response as the guest intended for example rather than a main course selection it says “none”

It is occurring in the following fields:

Attendance:
Main Course:
Drink Selection:

The following plugins are:

Easy Backstretch
Envato WordPress Toolkit
Eternity Collection Suite Plugin
Responsive Styled Google Maps
The Countdown Pro
Wordpress Importer

If you provide me your email address I can forward a couple of the emails to you so you can see for yourself.

OK. It seems that the theme is causing this issue. The three fields have “hidden-field” class in common (check the HTML with Firebug) and the class is added by the theme’s wp-content/themes/eternity/assets/js/foundation.min.js JavaScript file. I guess the theme is doing something to the “hidden-field” fields.

Try switching to the default theme (twentyfifteen) to check if my guess is correct.

BTW, do you remember how you installed Contact Form 7 to the site? Did you install it through Plugins > Add New admin menu? Or manually uploaded the plugin package?

Sorry to bother you. I had the Contact Form working and we were receiving RSVP’s however I was told today that guests have RSVP’s yet I didn’t receive any email. I also did more tests and it no longer works.

Do you have any suggestions as to what may have caused this suddenly?

I’m worried that we are going to be missing out on many RSVP’s and will now have to contact each invited guest individually to confirm, which will become an issue.

Thanks in advance.