Suddenly can't get into Site Admin

  • Resolved jimml

    (@jimml)


    10 years ago

    While working in site admin (for https://kognitifterapi.com/cbtistanbul/) just now, I activated a plugin (a form maker – can’t remember the name of it now, nor, of course, log in to look it up), I suddenly got a white screen with the following message: Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 491520 bytes) in /data/17/3/122/111/3122437/user/3482966/htdocs/cbtistanbul/wp-admin/menu.php on line 267

    – Now, whenever I try to log in, I get this message at the top of a white screen.

    Is there any way I can get access to the plugin directory via another route and deactivate that plugin, or is there something else I should do?

    Thanks!

    Jim

    Again, the site involved is: https://kognitifterapi.com/cbtistanbul/

Viewing 3 replies - 1 through 3 (of 3 total)
  • leejosepho

    (@leejosepho)

    You can use FTP and FileZilla or go to cPanel > File Manager, then temporarily rename /wp-content/plugins/ to something like /wp-content/plug-outs/ to deactivate all of them.

    Thread Starter jimml

    (@jimml)

    Worked like a charm!
    Thanks!!

    leejosepho

    (@leejosepho)

    Cool beans. Another way to do that without having to go back and un-do something later is to use cPanel > phpMyAdmin to go to your database and search all the tables for ‘active_plugins’. Following that search, click “Browse” in the found table’s listing and then delete its *content* (not the table) where you will see your plugin names along with all the characters needed by the database to recognize them as active. After that, they will all be deactivated and still visible-as-always at your Dashboard.

    Caution: Never do *anything* at your database without first having a complete backup readily available somewhere.

Viewing 3 replies - 1 through 3 (of 3 total)
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