Not receiving any opt in emails

Oh and all of my three email address show up as “inactive”.

@jimblesm

Thank you for your post.

I signed up to test and didn’t receive a confirmation email either.
What is the status under Newsletters > Subscribers of the new subscribers added?

Can you please check the following things:

1. Is double opt-in enabled/turned on with the “Require Activation?” setting under Newsletters > Configuration > Subscribers > Subscription Behaviour box?

2. Are you certain that your email settings are working? You can go to Newsletters > Configuration > General > General Mail Settings and there is a blue “Test Email Settings” button to test the email settings to see if they work.

I look forward to your response.

Thanks so much for your quick response.

0. I see that you signed up, and you currently show up as inactive
1. The “Yes, confirm email addresses” radio button is clicked for the “Require Confirmation?” option.
2. I just tried the “Test Email Settings” for a couple of emails and I get a response that says “Email was successfully sent, your settings are working!” but no email was received.

@jimblesm

You’re welcome and thanks for your response as well.

I checked my junk/spam folder as well and there is nothing. I suspect that the emails from the Newsletter plugin simply aren’t going out even though it says that it was successfully sent. We do see this sometimes and it is the email server.

I assume that you are using the local server for the mail type setting?

Please try this:

1. Go to Newsletters > Configuration > General > General Mail Settings and ensure that the “From Address” setting is an email address with the domain that the website running on. Then go to the “Bounce Configuration” box in that same section and ensure that the “Bounce Receival Email” is the same value as you have in the “From Address” setting. Sometimes an email server wants the From and Sender/Return-Path to be the same.

2. If #1 above fails, can you set the “Mail Type” setting to SMTP Server and still use your local mail server but with settings like you would put into an email client like Mac OS Mail or Outlook. Some email servers require authentication and that could be the problem.

3. If #2 above fails as well, please ask your hosting provider if there are any requirements to send out mail and if they can check the local mail exchange log for you to see if there is a problem or a reason why the emails aren’t going out

I look forward to your response!

If all else fails, please send a ticket to us: https://tribulant.com/support/

Thanks again – option 1 seems to have worked for my Gmail. It didn’t work for my work email, but I tried signing you up using your address. Did you get a response?

@jimblesm

You’re welcome and thank you again for your response as well.

Excellent, I’m glad to hear that option 1 worked. Using the same domain and/or making the From Address the same as the Return-Path. That is a common problem with email servers sometimes.

I did get the email, yes, so it works now. I just clicked the confirmation link as well so you’ll see that I’m active.

I see this as resolved.
Let me know if you need any further assistance though.

Enjoy the plugin!