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  • Moderator t-p

    (@t-p)

    try a few basic troubleshooting steps: – Flushing any caching plugins you might be running, as well as server and/or browser caches.
    – deactivating ALL plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). When you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application provided by your hosting provider (cPanel…). Also remember to deactivate any plugins in the mu-plugins folder (If you have created such folder). The easiest way is to rename that folder to mu-plugins-old.
    – If that does not resolve the issue, try switching to the unedited default theme for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins). When you don’t have access to your admin area, use FTP or SFTP or whatever file management application your host provides. Navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding “-old” to the end of the folder name. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    – If that does not resolve the issue, try resetting the plugins foldervia FTP or SFTP or whatever file management application your host provides. Sometimes, an apparently inactive plugin can still cause problems.

    Thread Starter kathrynmcgirr78

    (@kathrynmcgirr78)

    I think I have done all of these things and its still not working. I am also not savvy with computers. Any other advice?

    Look on your server where WP file are installed (use your file manager via ipage) – see if there is an index.html page there – it looks like a default page from your host.

    Your site is located here: https://www.thechefandthenutritionist.com/wordpress

    Did you install the site in the “wordpress” folder on your server? If so, then you may have to take these steps, “Using a pre-existing subdirectory install“. I think you can skip steps 1, 2 and 3.

    Or did you change the Site Address and/or WordPress Address in the site settings?

Viewing 4 replies - 1 through 4 (of 4 total)
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